Chewy.comReviews of chewy.com

This company service is excellent!!! They are committed to give customers 110% satisfaction. Delivery was as promised and return of a dog leach was no Hassle to return ! The lady that I talked to was so friendly and helpful with return and changed the auto ship because two of my furry friends passing and the need for my dog foods needs were decreased , Sorry I can’t remember the Ladies name I’m so bad on names so my apologies. Company is so nice that they sent us a bouquet of flowers with condolence !!! Thank You, God Bless ! Frank R

My package was delivered but I did not get it. No questions asked. Chewy sent a duplicate shipment out immediately. Customer service was excellent. In addition they have comparable prices and quick shipping. Always use chewy for my pet needs.

I recently purchased several items from Chewy totaling over $200.00. Soon after the order arrived I had to put my dog down. I contacted Chewy to return the items purchased. Chewy immediately credited my account, and asked that I donate the items purchased. Two days later I came home to Flowers sitting on my front porch. The flowers were condolences from Chewy on the loss of my dog. I have never has such thoughtful and caring actions from any other company I have done business with. If and when I get another pet I will exclusively do business with Chewy. I will recommend to anyone owning a pet to do the same. Thank you Chewy.

The most compassionate , kind and helpful pet supply company ever can not say anything negative about them ! They listen and go beyond to help you find the best product for your beloved pets. They also are compassionate they actually sent me flowers when I lost my beloved pet after I canceled an order which they refunded me even !

Chewy is the best place to order items for my dog. Their customer service is great and helpful. If you aren’t satisfied they always give you the option to return it. They are my favorite place to shop. I would give them five stars plus. Thank you Chewy for being their for pet owners during the pandemic.👏

Great company, so far the few times I've needed to contact them they are very generous. I've received a refund without having to return the item (they ask you donate). Recently we lost a pet for whom i had just stocked up on food for and they not only refunded the purchase but sent flowers in sympathy!

Quick, easy, and great customer service! I’ve been using Chewy for over a year now and have had nothing but GREAT service. My order always arrives within 48 hours. Last one I placed at 3pm on a Tuesday and it was delivered the next day! I left a 1 star review on a product that my cat wouldn’t touch and they automatically sent me an apology email and reimbursed my payment. I was even able to keep the food supplement and donate it to my local shelter for other animals. They even sent my fur babies a birthday card last month!! Not to mention the chewy shipment boxes aka. pet toys….. my pets have gotten to know our FedEx driver by the sound of his truck vs. UPS and Amazon. They wait at the door just for their chewy box. Sorry UPS/Amazon - Jack and Dusty just don’t like you! 🤷‍♀️

Really like Chewy's focus on animal lovers. The products they carry reflect their values and they let customers do the talking (product reviews are honest and sometimes hilarious). Prices are fair and they have sales on the stuff you want pretty frequently. I sort of stopped price shopping b/c if their prices aren't the lowest, they're close enough and their service (i.e. returns) are always better. One small thing...their branded Chewy boxes make it easy to ID that delivery....on days when other shipments arrive (Amazon, UPS..), it's a small thing but is helpful.