Chewy.comReviews of chewy.com

I was a bit weary of ordering on line, but gave it a try and LOVE it! Been ordering my pet supplies for years from Chewy. One less thing I need to worry about picking up at the store. Delivery is always fast! I only had a couple of oops (mind you, years of being with them) on product they delivered but they were quick to resend the right product. Instead of me going through the hassle to return the product, they credited me and asked for me to donate to a local shelter. They care about you, your pets and shelter pets ❤️ Thank you Chewy!!!

We have been getting all our pet supplies and medications from Chewy for a long time. We recently lost our 13 year old Yorkie, he had diabetes, urinary stones and was blind. We had just received a large shipment of specialty food both wet and dry when he passed away. We called Chewy to see if we could return the items, they told us to donate the food and treats and gave us a full credit for it. 2 days later we received a beautiful bouquet of Sunflowers with a lovely written sympathy note on the loss of our pet. This company is awesome. Also they send birthday cards to your pets if listed in your profile. I would highly recommend Chewy for all your pet needs.

We have been using Chewy now for over a year & found them to be great. Our vet changed our dogs food & we had just purchased a case of his wet food. I called to find out how I could return it for credit towards the new food & the C/S rep told me to donate the food to a good cause & that they would credit my account the amount. I was astounded that I did not have to return the food, They were just wonderful

My mom lost her 15 year old Boston mix Companion. When she called to order more for her other fur kids the person asked how the entire gang by name was doing. My mom very emotionally told her that her sweet Izzy went over the rainbow. 3 days later she received a dozen roses and condolences from Chewy. You have a forever customer by all of us ❤️

Chewy's customer service is OUTSTANDING! I ordered the wrong cat food and when I called them to see how to return the items I was told to donate them, they helped me order the correct items, waived the shipping AND gave me 10 percent off. WHO does that? CHEWY DOES!

I have used Chewy's autoship feature for years. Within the past 6 months I lost both of my dogs to cancer, the most recently passing was last week. ironically, I received an email that my "autoship" was scheduled for delivery. I contacted Chewy to advise that I will not need anymore items from them as I no longer have any pets.....maybe in the future, but too soon to think about new pets. I come home from work yesterday to find a bouquet of yellow roses & daisies from Chewy with condolences on the loss of my furbabies..... This was a total surprise and greatly appreciated. There really are decent, caring companies still out there and Chewy is definitely one of them. They are the BEST!!!

Chewy is the absolute best company ever! I got an order from Chewy and there was an item missing in my order. I called to let them know. In our conversation I told them that I lost my Mila ( My 15 yr old Yorkie) a year ago March. The next day I got the item I was missing and beautiful flowers with a handwritten note saying that their hearts go out to me for my loss. Wow that’s what I call Superior Customer Service! I won’t shop anywhere else for my fur babies!

I was recommended by a friend to try Chewy. I have seen Chewy boxes all over my street so I did not have to ask or read reviews.. it was obvious .... my neighbors used Chewy. During the beginning of the pandemic I could have not been more thankful for the service, the amount of different brands they carried and any supply I could possible want for my three boys, (bichons). They have prescription foods and drugs and how easy to press a button and they will contact my vet and they will get it right off to me. There was a time when there was a delay in getting my prescription and I called and they explained to me that the hold up, the approval was my vets delayed response not approving the order quickly. I do believe with all my heart and faith that they work as hard as they can to get all orders out, and maybe the problem with the delivery service may be the delivery company or the vets issues of approval for a order., not Chewy. I am so grateful to them, during this pandemic they have made my life so much easier, and I will be forever grateful to them for all the help, supplies and concern for my issue with my boys as they age and everyday that I have them is a blessing... Thank you everyone who is a Chewy team member, and my hats off to you for doing a good job in tough times. Every person I have talked to on the phone is polite, helpful, and to all of you Thank you!! And to all the people who prepare our shipments another Thank you!! goes out to you. And thank you all for working... to help feed and care for our family members. ..