Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anna
I was so impressed at the quality of customer service tonight. I love that they have someone I can talk to 24/7 with no machines asking me 50 stupid questions first. Just a competent person to help me. Sometimes the website can be a little frustrating but overall it’s pretty good and while some things weren’t totally smooth during the height of the pandemic shutdowns, it was still pretty good. Have used them for years and will continue!
M. M.
Customer for several months now. Recent order arrived damaged which could happen and does happen with most mail order companies. Notified Chewy via their app, next day a replacement was sent out. I had the new package the next day. Now that’s customer service, wish others would handle business like Chewy.
Merij K.
I found Chewy’s return and refund process generous and easy. I had ordered a kennel from them only to have been gifted another that met my needs. I inquired what I’d need to do to return the kennel for my refund and was told the refund was already in progress and I should donate the kennel to a local humane society or rescue. Great way of paying it forward!
Katie
I recently lost my dog, but had purchased medicine for her. I hadn’t opened it yet so I called chewy and explained what happened. They were very understanding so I was able to return my item and get a refund. About two days later (today), I received flowers at my door along with a message from the associate I talked to on the phone. I absolutely recommend this company. Amazing service.
Heather R.
I've been a regular Chewy customer for over a year and I am always impressed with their customer service.
Johan L.
Excellent Service and Great Customer Service. Highly recommend them for all pet product purchases!!
Plain J.
I'm doing this review after noting what others have complained about because this company is great. I've never had 1 bad experience with customer service. I've had a box delivered once that was beat up but that's usually at fault of the delivery company, not the vendor. And Chewy's customer service was great with getting it replaced. Another time I received an item that was broken 3 times, they jumped on it and did the best to accommodate me. Two other times I just didn't like the product I ordered, at no fault of Chewy, it just wasn't what I thought it was. They not only refunded me but advised me that I could always donate the items to our local shelter. That was the best thing I've ever heard. This company is not about money at all and all about great customer satisfaction. Of course during these times of Covid some things are taking a bit longer to restock but I don't blame them at all for this. I have never had an issue with Chewy that could not be resolved and would highly recommend them.
Michelle W.
Chewy has amazing customer service! I ordered a new type of cat food and got two bags of it to secure free shipping. My cat didn't like the large size of the kibble. When I contacted chewy, my money was completely refunded and I was told to donate the remaining cat food. I get my other cat's prescription food on autoship and I love that it just shows up when I need it.
