Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Barb G.
Too many broken/ripped/unusable items in my orders. Happens most often when litter is in the order. Very poor packaging. They replaced the first couple items but don’t even respond to damaged claims any more. We’re a non profit animal rescue and this is not the best use of our limited funds. We do not refer anyone to Chewey any more.
Porscha C.
With much reluctance I signed up for the auto ship program for dog and bird food. I work a lot and rely on the auto ship program Things seemed to be going well. I get that right now with the pandemic that some products are back ordered ect.. Well chewy never reached out informing me that the dog food is on back order and I would not be receiving the dog food. I received my bird food and not a word regarding the dog food. I HEARD NOTHING FROM THE COMPANY UNTIL I CALLED INQUIRING ABOUT WHAT IS GOING ON. After my dog ran out of food! They are a company that supposedly is here our pets but just leave them hanging like that is so wrong. I am done with chewy.
Bryant P.
Very slow shipping used to be fast prices keep going up just as cheap to go to local pet store now. My products are always crumble food we're package is mishandled and damaged I'm going to just stop shopping with chewy
Consumer
Chewys used to be good. The last shipment had a lot of termite wings in my box! Terrible. Had to throw the whole box away! Just had my house tented for termites. SMH
Thomas C.
I have always been very satisfied with Chewy. The customer service is awesome. I am, however, not satisfied with their FedEx delivery service. I ordered dog food on September 24. Tracking showed it shipped on September 25. As of today, October 4, I have not received my order. Tracking shows that my order has been at FedEx 10 miles from my house for 7 days. I am told that FedEx is short staffed and this fact delays deliveries. I have had to buy dog food locally. Chewy needs to find another delivery service to replace FedEx. If I have to go buy dog food locally, why do I need Chewy?
Jann P.
Chewy has been a reliable way to get pet food online for quite a while but they have slipped recently. My last autoship order went out almost a week ago and has yet to arrive. Although I understand that Chewy can't be help liable for FedEx being slow they can be held accountable for not changing to another shipping company.
Bonnie S.
I’ve been buying my prescription cat food for years from Chewy, well I’m seriously wondering if I’ll continue to use them. I realize it isn’t their fault that deliveries are taking beyond 7 days, but they should tell you up front, or start negotiating with another delivery service, that can do what Chewy advertises of a 2-3 day delivery.
Karen H.
I have been on auto ship with Chewy for over a year. I got an email that they were out of my dog food and would let me know when it was in stock. Little did I know that they don't ship your item when it is back in stock. You have to wait until your next order is auto shipped. So I wouldn't have know this if I hadn't called to see where my dog food was. This seems like a poor business practice to me. Very upset with Chewy.
