Chewy.comReviews of chewy.com

They are the genuinely caring of our oets, kindest, and excellent customer service. They sent a beautiful flower arrangement and beautiful card for my deceased dog. They speak about our pets by name and you can post a photo and biography. They always care to help one out and available 24/7 with exemplary custoner service! Top-notch above all the rest!

We have had two separate shipments arrive damaged for different reasons. Chewy's is always responsive on their Chat and sends out replacements quickly. I am impressed with Chewy's but Fed Ex needs to improve their product. We will continue to use Chewy for our animal needs.

I have been buying from chewy for many years. I am now on auto ship. Their products are great, my cats love the food, the prices are great, and they offer great deals quite often. With auto ship you get a lower rate every time. Anytime I've ever had a question or needed to return something, customer service has been very quick, professional, and helpful. Would definitely recommend!

We purchased Charlie's food and meds thru Chewy for years, great prices always got the product in one or two days. Company is a pleasure to deal with. Charlie passed away earlier this year, we received a birthday card for him as they never forgot year after year. I wrote them to advise Charlie passed away and next day Monday we got a beautiful bouquet of flowers for Charlie from Chewy!! Wow, that speaks volumes about them and how much they care about their customers and pets. Once we get another Cocker would obviously use Chewy as we always did, just a good company with caring people and I know Charlie was smiling when he saw those gorgeous flowers for him. Paul Hughes

Always go above and beyond. When my pup passed away and I asked to return some items I have purchased for him and hadn't used, they were phenomenal about it all. They actually sent me flowers as well. I will ALWAYS use Chewy! They truly care about their customers. Fast shipping as well!

I have called Chewy and spoken to many customer service reps, over the past 10 or more years. I have NEVER been disappointed. They are all friendly and knowledgeable about their products. I always seem to wait until the last minute and have had a few "emergency" orders, and have ALWAYS been accommodated, even during Covid, which has delayed shipping for many companies. Very recently my beloved dog was very sick and passed away. Chewy refunded $ for all medications etc, that I had purchased from them, and would not let me return anything. Through my tears of grief and sadness Jordan and Shantelle were so caring and compassionate, I felt like I had made two new friends. I can not say enough about how grateful I am for Chewy's amazing, outstanding customer service!!

I love Chewy because of their amazing customer service first and foremost, but also because of how easy it is to receive my shipments on time. When I lost my Golden they were so sweet to my family, and they have been equally as concerned about my diabetic cat. Only one time was my prescription order messed up (because nothing can be perfect without a few hiccups along the way) and they replaced it immediately for free with a refund. I hadn't asked for that, but they secured a lifetime customer with their concern and care.

I purchased a a car blanket for my dog in May. Last week the straps holding the blanket to the car seat ripped off. I contacted chewy and they sent me another one at no cost. Not only that their delivery time was superb- it took 3 days from my inquiry to getting the new one. Wow! Thanks. I also want to compliment them for their ease of use of Autoship-so convenient and flexible.