Chewy.comReviews of chewy.com

Consistently late. They advertise 1-2 days. Their prices are equivalent to the big box stores. Save yourself the headache and just get it there.

The last two orders of cat litter their delivery service just backs in the drive way and throw it out the door.. Won't order again 😣 will just buy at store from here on out.

NOT HAPPY...ORDERED 2 DAYS AGO ORDER NEVER SHIPPED. ORDERED YESTERDAY AND BEING DELIVERED TODAY. WYD. CALLED CUSTOMER SERVICE NOT THRILLED HAVE NO CLUE WHY MY ORDER DIDN'T SHIP????

This is the 2nd time I've placed an order and both times it was not delivered to my door. The reason why I chose this mail order service is because they advertise delivery to your door. I've been home all day today and according to tracking it was delivered at 3:12pm, wrong. I gave it a 2nd chance, there won't be a 3rd.

This company doesn't even deserve a 1 star. I have tried to order insulin for our dog who was diagnosed recently. He is critical right now but had a few days to get it. We ordered on Saturday and yet to receive it even though it was to be an overnight delivery. We called on Monday and they said it was shipping overnight. We called on Tuesday and two different reps first told us it didn't deliver and wasn't approved. Then the other rep said the other rep was talking with our vet again and its approved it will be shipped over night. Checked the site again and still pending. Called on Wednesday and did talk to a lead supervisor after being told it hadn't shipped. Bernard apologized and got it approved for overnight shipping. Called on Thursday morning because it was pending yet again. The rep told me oh yes it has shipped but believe it or not, we don't see it either. We see what you do. I will call FedEx and see if its delivering today. I said I want the tracking # and then I wanted to know a time. Her reply she doesn't have access to that. Then how was she going to track my order. She never called me back like she said. Mind you my dog has already been rushed to the vet during this time. At this time, my vet said we can't wait any longer. His health is deteriorating quickly. They ordered at 3 p.m. and was delivered on Thursday morning. I called back and was put on hold for quite some time. The rep apologized it had not shipped. I demanded a manager. He was also kind and said this is not how our company operates. Apparently, the RX couldn't ship it because they were out of dry ice. At this point in time, everybody there except Bernard lies. I do not trust this company at all and will never shop there again and will recommend to my vet to not recommend them. They already agreed.

I had a horrible experience dealing with Chewy's customer service team. I can only receive mail at a PO Box, which they refuse to ship to, or at my office. Though companies other than USPS can deliver to my office, they are unable to guarantee that the item would arrive during business hours. It's a huge hassle to have an item fail to be delivered, be bounced back to the company, and have to fight for a refund! I highly, highly recommend shopping elsewhere.

Earlier today, 2/2/19, I attempted to edit my saved autoship which was scheduled to ship later this month, and then change the ship date to tomorrow so I could get the items sooner. The site would not accept the autoship option for multiple items even after I clicked on "add to autoship", so I could not get the 5% discount, so finally I just clicked "cancel order". This evening I received a call from chewy.com regarding duplicate orders being placed and wanted to verify before they were shipped. I called Chewy 30 minutes after the message was left, and the employee who answered (I think her name was Megan?), sounded highly medicated or intoxicated and told me that "luckily the order is still in a state where it can be canceled". I had already explained to her that I was having difficulty with the website earlier and so I had "canceled the order", however she made it sound as if this was my fault and she was doing me a favor. I had even received a pop-up that confirmed the order WAS canceled at the time so I know it was not a user error. I told her to cancel one for almost $300 and to go ahead and ship the other one they had for about $200, then I thanked her and she said "bye" and quickly hung up. This is not the first time I have had issues while placing an order on their website, however it was the first time I have had to contact Chewy by phone and was definitely expecting better customer service. Very disappointing because we have been ordering pet supplies for our 3 pets for quite some time from Chewy, but we will be searching for alternate suppliers due to the poor customer service received from this phone rep.

Credit Card Info Not Secured! I had an excellent relationship with Chewy.com for several years, but that ended when our last pet died in July 2017. No orders have been placed by us since then, however somehow our account information was mixed with others and we have received two charges in the last few months that we didn't authorize. On the first miss-charge the representative corrected the error and told us that our account information would be purged from the system. Yesterday we received a Chewy.com shipment to our address but not our name, and our credit card was again charged. I again called Chewy.com and they are working to correct. Again I've requested my account info be purged. Be careful about giving this company your credit card information! UPDATE - Chewy.com refunded half (50%) of the money charged to my account. After a 30 minute phone call requesting the remainder of the money I was told that such a refund would require a three-way phone call between my bank (credit card company), her supervisor, and myself. All this for a charge to a closed account for material I didn't request! Be careful with these people!