Chewy.comReviews of chewy.com

This is the 2nd time they forgotten to ship my seizure meds for my dog. He has violent cluster seizures and is on NEED TO BE heavy medication. When i spoke to the vet whom they were suppose to contact for authorization i was informed they never reached out to them. Then i expressed the urgency of the meds being on time; the supervisor-CHRIS- expressed his concern and said he'd expedite the meds. i never received an email stating the order was shipped along with the tracking number. So i called back... ONLY TO BE TOLD THE MEDS NEVER SHIPPED AND THE ORDER ISNT MARKED TO BE EXPEDITED. I DONT UNDERSTAND WHAT PART OF SEIZURE MEDICation is not understood.. and then.. LIE TO ME!!! I CANNOT DO BUSY WITH A DISHONEST COMPANY AND ID ENCOURAGE OTHERS NOT TO AS WELL. MY POOOR DOG!

I have been a customer before they started advertising so about 7 years. I always spend between $140/$250. Always receive damaged but they replaced. Sometimes even leaking cans. Now they will not. They sent wrong item and I have to send back than get correct item. Customer Service could care less. This is about convenience. It used to be now all has changed. I can guarantee that you will receive dented cans because they do not know how to pack items. I am so upset that they do not care about losing an excellent customer.

The site does not give accurate information on delivery times. My order came 3 days later then the site stated it would. Customer service response was call us to return it once it arrives. They didn’t care. I’ll stick other sites for accurate delivery.

Purchased a electric pet door from chewy. Email and invoice state delivery by Monday. Received it 3 days after that. Door never worked.Pet Door can not be used in a building with wifi-it causes interference with the pet door!!. Returned item to chewy. Almost a month later chewy finally released refund-you have to call and continually demand the refund-you even when they received the product back and received full payment from credit card!! Stay away from chewy!!!!

I am giving 1 star because cant do 0 .. very poor customer service, I placed and order for +$250 to send overseas and be shipped to a cargo.company, they canceled the order "for security reasons" and never sent and email or contacted me. Called customer service department and both operators were very rude, the 1st didnt even identified himself or the company over the phone, that I wasnt even sure where I was calling, they made me feel like I was asking for the products for free!!! ... hope it wasnt because i have "an accent". They blocked the access to the account without any email or phone call.. this shippment was my 1st try and I am not impressed with their customer service, was expecting better. Again, they are very rude on the phone, was canceled and that's it, is what they basically said!!!! To reorder you need to wait, period! ... I placed the order in Target just a couple o dollars extra, they offer price match and have/take real coupons, and even if I have had to pay full price I still have a well deserved customer service, worth to pay a couple of dollars extra for at least fair or well deserved customer service.

I had cancelled an order with chewy due to the fact that they lie about their turn around time and shipping policy. They went and charged my cc anyhow and new even shipped the product. I have been given 3 different excuses why this happened, they can't even give you an answer. All they do is lie. If anyone needs prescriptions, try Lambert pet supply, so much cheaper.

They need to stick to food shipments.RX department lost my prescription no calls only automated emails to resend they lost the original prescription Never use them again.

I have randomly ordered from chewy sometimes 1to 2 business days delivery applies and other times it takes a full week. Why advertise fast shopping when half the time it isn't. Probably wont be ordering anything else. Placed an order said it was in stock on Thursday and would gave by Friday at the latest Saturday. Hasnt even left warehouse yet and it is Friday. Now saying delivery will be Wednesday. Wow 1to 2 day shipping humm?