Chewy.comReviews of chewy.com

I was so excited to use this site, so I purchased a few items for my cats at Chewy.com on the 16 July. When I got the box I noticed the litter was missing so I checked the tracking and apparently they did my order in two separate shipping. I kept waiting and looking for the the next day but it never came. I finally call their customer service and they said Chewy.com never send my litter to Fedex. So the guy said he will have to send a replacement but I wouldn’t get it till Tuesday the 23 July. I still would have to go out and purchase litter so that’s stupid. I told him to refund my money and I cancel all future order. I will find somewhere else to get my stuff.

I spoke to 2 people and asked them to not ship my auto shipment until a week later. I was told that it would not ship until the date I asked for. But it still shipped on a credit card I told them NOT to ship on. when I called to find out what happened, I spoke to 2 people that pretty much said .... oh well, it shipped and there is nothing we can do about it. then was told it would take 3-5 business days to get it refunded back to my credit card. I work in customer service and I would never speak to a customer they way I was spoken to. This is making me rethink about ordering from this site. Very unhappy are not the words

Well first off it’s a shame how many people are lazy enough to not get their own dog food from a store. Second, the boxes are ALWAYS falling apart. The people at Chewy don’t give a crap about your order. The boxes are barely taped, if lucky there’s 1 strong solid strip across the top but that does nothing to keep the 50 lb + bags from falling right threw the bottom. Make your damn bags lighter or come up with a new method because everything about Chewy SUCKS

First of all my first order contained a large bag of dog food that was opened and tapped shut with packaging tape. My 3rd order they charged my credit card the price of my order. I wake up to another charge from chewy. So I call them and they tell me because some items come from a different warehouse, they too will charge your credit card the cost of the item coming from that warehouse but will credit it back within 3-10 business days. That is absolutely unacceptable! So you charge me for my order and then break down the order and charge me again and I have to wait 3-10 business days to get that money back? This is not how a good business conducts themselves! I WILL NOT BE ORDERING AGAIN AND I WILL BE TELLING EVERYONE ABOUT MY EXPERIENCES!

I have been using chewy for two years and had some minor issues with broken containers, but it was always made right! I just ordered on 7/11/19, it was shipped the next day. When I tracked it today the 14th, it said it would not be here until the 16th. SO MUCH FOR TWO DAY SHIPPING! I called the company and they said that they don't deliver on Sunday or Monday's and told tough luck. So, now it's, Amazon here I come!

I woke up this morning to two separate changess for two separate amounts. When I called I was informed they were just holding my money twice. My order was being filled from 2 different warehouses so each one was charging me (why the amounts were different they couldn't explain.), the warehouse that was sending me $5 bag of treats charged me over $50 as well as the warehouse that filled the rest of my order. I'm shopping on Amazon from now on where this type of criminal behavior isn't practiced

I hate writing bad reviews, and unfortunately if it wasn’t for the way they bill you it would be a 5 star review. I recently placed an order for over 900 dollars, I look on my bank account and they take it out twice.. when I call they tell me it’s because they bill you when you first place the order and then again when it ships... problem is that you won’t get that money back for two days and when you place a 900 dollar order and 1800 dollars gets withdrawn for your account for two days. That’s a big deal and a terrible way to do business. Unfortunately I will never order from them again

Chewys sucks, I am so tired of having to call if I place more then one order a day! If you don’t call your order will never get shipped! And sometimes I don’t even realize it until I place an order a few days later. Not only that several time bags ripped open, food all up in the box, boxes crushed, cans crushed. Suppose to be 1-2 days, barely ever get 1-2days, usually 3-4 days. Customer service good sometimes. Don’t know what all the hipe is about chewys, I get better service from target