Chewy.comReviews of chewy.com

My pet passed away in February 2026. I couldn’t find where to stop my auto ship. So I called them. They were very helpful to get my auto ship stopped and were very kind regarding their condolences with the loss of my dog. I had lost one unexpectedly in June 2025 and now the passing of my 16 1/2 year-old dog. They ended up sending me a bouquet of flowers, which were absolutely beautiful. And I was shocked that they lasted almost 3 weeks. Then today I get the most beautiful painted canvas picture of my girl. I was so shocked. Chewy has been top notch and went over and beyond in showing how much they really care about the loss of my pet.

Chewy is an awesome company. They care about their customers. Wednesday I had to put my Pixie down. I called chewy and asked them if I could return the medication unopened that was delivered the week before. Unfortunately due to laws they cannot take the returns, but did credit me back the money. Today they just delivered soe flowers in memory of Pixie. When I finally get another dog, I will definitely continue to order from chewy.

I've been using chewy off and on for 10+ years. From changing orders, to transferring orders, to prescription food. Any situation I have had, has been resolved quickly and with Great professionalism. This week our Beloved dog Murphy passed away. I went on my account, canceled his auto ships and needed to return two full cases of his prescription food. The lady I spoke with was very sweet. She returned both cases of food, then proceeded to tell me I could just donate them. So I donated to a non-profit. Today, I got a knock on my door. When I opened it, I was greeted with a bouquet of flowers and a card. I almost cried!!! It was from Natalia and our Chewy team!!! I just want them to know how thankful I am for their continued service and Love of All Animals! Thank you Dan & Shari Flynn

Their customer service has always been over the top! Ive had issues with not getting my deliveries and they have gone above and beyond by resending my order again of the same product for free. I thought I was paying more for my products but when comparing eith my l9cal pet store. I am very satified because i am paying the same price and it gets delivered. Also, I was on a call placing an order and I mentioned that I've been sick for several weeks, about a week later I received a package in the mail. Very curious to see what it was as I had not ordered anything, upon opening the box it was from Chewy. The representative had sent me a very nice get well card, a Chewy mug, along with tea packages and honey sticks for my flu. That's above and beyond great customer service I will always refer people to shop with Chewy.

The Best Company to deal with. Friendly, efficient and excellent customer service. Chewy you have won my heart. 💜 Thank you for being there for our pets!

I have used Chewy for a few years for my dogs medicine and toothpaste. After she went to heaven I called them to stop my auto ships. Two weeks later I received a box in the mail from them. Inside was a sympathy card signed by Meagan and team along with a hand painted rock with my dogs name on it. So sweet and thoughtful. ♥️🙏🏻

I just want to commend Chewy for their kind heart. I recently called in a panic because I had ordered some Kidney diet dog food for my Dad's dog that was ailing. I think I ordered on a Friday or Saturday. On Monday morning, I got a call that my Dad was on the way to have his dog, Cooper, put down because he was suffering. I asked the customer service rep to please cancel the dog food order because I didn't want it showing up after the fact and making it even harder for my elderly Dad. She was an absolute angel and so caring! A week or two later, my Dad received a beautiful painted rock with Cooper's name on it in the mail. This special touch was so appreciated!

I really recommend to everyone to order with Chewy . Excellent service , fast delivery .