Chewy.comReviews of chewy.com

I can’t say how blown away I was at Chew’s customer service today. I have been ordering my dog food from Chewy for awhile now and they were wonderful to deal with as I have never had any issues with my orders. Today, I called the customer service line as my dog recently had past away and I spoke to representative K who was unbelievably sympathetic and super nice. I asked him if I could return the unused dog food as we had just received the order when my dog past and he said please do not worry, we will refund your order back to you. I was surprised at the response and how sympathetic they were at the situation. It is nice to know that companies like this still exist and provide such great customer service. Thank you K (Safari) for being such a great person.

I don't write many reviews but I want people to know what a wonderful company Chewy's is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy's for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast. One month we received our dry dog food, and it had an opening in it. So we called customer service to find out how to exchange the bag. Unlike other companies, there was no wait to speak to a customer service representative.The representative told us not to worry about returning the bag to throw it out and they would get us a new one out that day. They also refunded the price of the food just for the trouble. Tell me what other company does that. My 84-year-old mother started using Chewy's because of the great service I had received, plus she didn't have to go out each month for supplies for her dog. She has an older dog and ordered a set of steps to help her get up on the bed. These were not cheap stairs they were made of wood and cost over $100.00. Well, I went over to put them together for her, but they were way too big for her bedroom. So we called Chewy's and explained the situation. They immediately refunded my mother's money, ( she had it in 2 days) and told us to give the stairs to someone who might want them or to a local animal association that could use them. I recommend Chewy's to everyone I know or talk to that has a pet. I love Chewy's and their customer care is wonderful!

I'm not one to leave reviews but it is my pleasure to praise the help and 'above and beyond ' treatment that we received from Chewy! We have been receiving a "Prescription Diet" food via autoship for our arthritic dog for 6 months. The process was easy to set-up and manage. I had just received notice that my last shipment had left the warehouse-when a quick decline in our Boxer's health called for us to make the decision of easing the burdens of his pain. We scheduled a peaceful 'in home' euthanasia. The next day I cancelled my autoship, contacted Chewy, asked how to return my current shipment and collect a refund. Expecting to be given the runaround, I was very surprised to be contacted by customer service agent Teresa G. She had typed a very heartfelt condolence letter. She informed me she was trying to intercept delivery and had initiated a refund (which I received in record time). All of this took place on October 28th...on October 30th we opened our door to a beautiful flower arrangement. The condolence tag was signed by Chewy Customer Service. I was very touched. The service, help and personal contact we received at our time of grief was very unexpected and very much appreciate. A 5 star review is very graciously bestowed upon Chewy by the entire Wolfe family. Thank you Chewy and your wonderful employee Teresa G.

I love these guys . Very quick delivery lots of variety. Always find something my Austin loves his treats and toys from there .

Chewy is a great pet supply delivery service. They have a broad range of supplies for sale. Their customer service is consistently excellent!

I sadly lost my pet before a lot of expensive prescription pet food arrived and they were very kind to refund my card and not even insist that I return the product when it gets here, but said to donate it to a shelter, which I will do. All businesses should be so customer oriented.

Chewy has the best customer service ever. I will never shop anywhere else for my pets needs. I know people with pets have passed and they have sent flowers to the owners. Such a great company!

I have been ordering from Chewy for years and I choose Chewy over any other method of getting supplies for my cats. The autoship makes keeping up with their litter/food/misc. easy & the reminders of when the next shipment is coming up allows me to push it back if I don't need the order at that time. I also save money using autoship so it's a win-win. Their prices are competitive and I've found products with them that I couldn't find through any of my local pet stores. Their customer service is quick to respond to messages & I have always had my issue resolved. I recently ordered a new cat food flavor and my cats reacted poorly to the rice in it. Not only was Chewy willing to allow me to refund the full boxes & the loose cans from the opened box, but they recommended I donate the extra cans to a local shelter and did not ask me to return the food. I see Chewy as a business that genuinely values animals and providing quality products to animals.