Chewy.comReviews of chewy.com

If I can give a zero I would. Worst customer service ever . I ordered medication for my pets over a week later nothing . The client service keep telling me up to the day I canceled the order it was delivered . Now I have to take my dogs back to vet Thank you chewy for extremely back service

I "was" a customer for a few years...all of a sudden shipping has turned to dog-poo. It took them or FedEx 6 days to get an order 10 hrs away (drive time). I could have driven to Dallas and picked it up. Well, no more orders to Chewy. I will be ordering from Amazon from here forward. Bye bye Chewy, Petsmart & FedEx.

And the award for unethical practice goes to Chewie.com. As I usually do, I ordered my monthly pets food and supplies. Unbeknownst to me-their new practice is to double charge you if your order is coming from two different locations. Instead of breaking the payments up of what’s coming from where they double charged me because my dogs toy (that was a whole three dollars) came from a different plant so I was charged the full $135 amount twice. They have had my money on hold for over four days so far. I called them on Saturday and was told my money would’ve been released 24 to 48 hours from the day it was shipped on Friday. Well I guess that’s not true either because I called again today and they said the weekends don’t count. I can only imagine if my shipment came from four different places instead of two. Chewy is the owner of Petsmart so they too will lose my business. If you’re going to double charge people you should let them know ahead of time and give them the choice to walk away or agree to it. You have no right taking money out of someone’s account that they didn’t authorize. And then these box stores wonder why they’re going out of business.

I have been ordering from Chewy for a couple of years now. My order in October was late and again this month my order is not arriving on time like the web site said it would. My cats now have to go two days without food because Chewy NEGLECTED to get me my order. I placed my order at 7am on Friday Nov 1, and it showed that I would have it by Saturday Nov 2. When I try to log into my chewy account I can't even do that. I had trouble with logging into my account last month so I changed my password and come this month it is refusing to allow me to log into it. I am very UNSATISFIED!!!!!

I know this might seem like a silly thing to complain about...but if Chewy is going to send out post cards to new clients from the Florida location, by someone named Christina, I would suggest you not put "xoxo" above your name when the card is going to a man. You don't know if they are married....I think maybe a dog paw or something would be more professional.

I purchased some clothes for my dog on chewy.com and they charged me for the full order. But since the order shipped in partial shipments they turned around and charged me for each partial shipment totaling the amount of the order.. mind you they took it upon themselves to go back into my account and make unauthorized charges without my consent or notifying me. When I called them about the discrepancy they informed me,very rudely, that I would have to "contact my bank and then call them back and get a supervisor on the phone and that's the only way they would even begin to credit me back the charges." When they admitted that they saw the additional charges. I would say that's a lot of inconvenience for something that was a error on their part. It's a lot of hold time with the bank and with them. It's a terrible business practice and for that I will never order anything else from them. So basically unless you want to have your account double charged and experience a terrible time getting it corrected I would not do any online purchases with them.

I setup an autoship with Chewy.com. First autoship was seamless. Second one never arrived. My pet ran out of meds. I had to call. The shipment was "stuck" because they forgot to list the vets approval on the order. It is very concerning that they don't have their act together. Someone should have noticed that the order had not gone out and was more than a week past the ship date. I will be looking for a new online pet supplier as my pet can't afford to miss meds as she has due to this issue.

i bet i have spent 3 thousand plus with chewy with little problem. well that changed tonight. tried to ordered around 15 cases of alpo wet dog food and with 6 dogs i really don't like to change up, but anyways i called to find out why all of the wet food i was trying to order was all out of stock and i thought to myself your a pet supplier company how do you run out?! so the nice young person told me just call back in a couple weeks and will check on it for you..... um ok he told me yeh warehouse let us know they were out so we ordered more?? so why did you wait till you were out??? i have given chewy a few chances but that was my last. i'll pay the extra i guess as long as i can have it when i need it. chewy you need to make some changes! never again will you get a dime out of me! amazon or walmart.. to tell a customer give us a shout in a couple weeks! really!! absolute joke chewy!