Chewy.comReviews of chewy.com

I would give no stars if that was an option. We used Chewy.com for the first time. We got an email 2 days ago and we were able to track our order. It said will be delivered by the end of the day. Well it never was. Then the tracking changed to it would be delivered today. Well I was at work and saw that the tracking said it was delivered this morning. So when I got home I was annoyed that we did not receive our order. This is very discouraging and we will not be using Chewy.com and will be cancelling our auto ship.

Made an online purchase on 12/17 with a 1-2 day promise of delivery. Tracking states it will be at least 7 days. I have been ordering for quite some time and have never been pleased with their delivery time but this is the last time. Customer service did not care or offer a valid explanation other that they have too many orders. Ok, so now you’ll have one less in the future.

Chewy.com is no longer the same company as when it was owned by Ryan Cohen & Michael Day! Have been a customer since they started business but prices have skyrocketed especially in certain categories like Greenie treats and cat litter for example. Other sites now offer better promotions in many categories. I have continued multiple auto shipments but the latest experience was very confusing and so unlike what it used to be. I had ordered multiple items prior to Black Friday which ironically had better prices than they had on Black Friday or Cyber Monday! Then I received an email that an auto shipment was being prepared to ship with the same items I had just purchased only a few weeks earlier. I called to cancel and was told by the Chewy representative not to worry, the order would be canceled and my credit refunded. The next day I get an email that states it shipped anyway. I called Chewy back and was told I could keep this shipment and still be refunded. Then the day I was to receive it, got another email saying it was being returned back to Chewy and when I checked my credit card, instead of any pending charges dropping off, the charge posted and no refund either. I have no idea what to belief if/when I talk to the next Chewy representative as NOTHING that I had been told by each representative was accurate or carried out. This is NOT a way to gain people’s trust or loyalty.

Loved Chewys in the beginning for the convenience and the price but when they screw up the customer service is awful. When I moved, I changed my address with them so that my automatic shipments would continue correctly. Of course that didn’t happen and they sent it to the previous address. Call them to tell them and make sure it’s corrected and have them ship it again. No such luck. Shipped to wrong address again. Call them again because my dog is on prescription dog food. They suggested I go out and buy it from somewhere to hold me over until they can fix their issue. Thanks for the I’m sorry, it’s our fault, sorry for the inconvenience, how can we make this right and keep you as a loyal customer. Don’t expect that cause you won’t get it. Goodbye Chewys!

We decided to order from Chewy because we had a coupon, but now I wish we had bought from a local store. They promise 1-2 day shipping, and while I figured with the holidays that wouldn't be possible, I didn't realize how bad their shipping really was. I ordered last Friday, before 9am, and on their wetbsite, Chewy said the packages had been shipped. The first one didn't leave Arizona for 3 days, and now, 7 days later, when it was supposed to arrive, I get an email saying it will be delayed AGAIN. So it went from 4 day shipping to 8. The other package wasn't received by Fed-Ex until the next day after it was supposedly shipped, after I sent an email to check on it. That one arrived after 5 days. I wouldn't be so upset, but we had ordered gifts for people, and we are seeing them tonight, so now we have to go spend more money. All customer service had to say was higher than normal shipping volume and weather, and sent me a return label, after informing me they would start the return process after it got back to the facility it left from. So another 8 days in transit and then a week for the refund. We are just keeping the treats, but I don't recommend anyone deal with them.

I used to like Chewy, prompt delivery, good customer service. But the last couple months, things went bad. Last autoship was a day late, no big deal. This time, they also said it would arrive a bit late, but when I checked tracking, it said another week! I get that things might run late because of the holiday, but this didn't happen last year. I live in Montana and they have always shipped from their Texas warehouse. The last two have shipped from Ohio. The one I am waiting on was sent from Ohio to Kentucky to Minnesota to Montana. No wonder it's late!🤦 I cancelled all of my autoships and they haven't even bothered to ask why. I guess they don't care how many customers they lose.

In the past this would have been five stars but that was the past! I’ve used Chewy for a couple of years and they were unbelievably great! Lately my one to two day order deliveries have slipped to first four days and now six, if I actually receive it with the latest changed delivery date! Placed my order Wednesday, it showed shipped Wednesday with a delivery of Friday! No show! Updated to Saturday! No show! It now shows Tuesday? I called customer service and they said Saturday, Saturday has now turned into Tuesday and this was not a bulky order! Very disappointed! Prices have also increased to the point that Walmart is more competitive on several of the items!

I ordered from chewy.com and they keep telling me its coming today and today never comes i have emailed them and requested a refund very disappointed!!!!!