Chewy.comReviews of chewy.com

I was a customer of Chewy for many years. Their customer service always went out of the way to help with any questions I had or when I by mistake ordered the wrong item... The day before Thanksgiving we lost our last fur baby. They could not have been nicer when I called to cancel my auto subscription. Two days later Lisa from Chewy sent us flowers. They also did this in the Spring when we lost her sister. The flowers we just received proved Chewy is a caring and compassionate company. We are no longer a customer and they still showed their compassion to us.

I sent an email on Thursday evening. I explained that we had quite suddenly lost our boy. I asked if I could get a refund for the food, treats, and collar that we had not opened. They did not answer. But I received refunds on the two cards I had used for the last two orders. Then I came home to a beautiful vase with three pink roses and a card. From Chewy. I've been very happy with this company for the last couple years. But now I love them. I will continue to use them for my other pet. And any that will come in the future.

I had received an email that my autoship order for Revolution was about to ship. I called and explained that I needed to change the shipment date due to my oldest cat had passed. They changed the time period for me immediately. A few days later, I received a beautiful basket of mum flowers arranged in the shape of a puppy with a beautiful note from Chewy.com expressing condolence about the loss of my cat. On 2 other separate occasions, I tried to send a too small pet carrier back The recommended that I donate it to a local charity that I did. Also, I had mentioned a health issue one time. They kingly sent me a Chewy drinking mug and envelopes of special teas and honey hoping that I would feel better soon. I really appreciate Chewy's kindness. Very few companies would make such efforts today. Thank you Chewy for your kindnesses.

I am not one to write reviews, but I will never order our pet food/supplies from anywhere other than chewy if I can help it! We lost our sweet 14 year old lab a couple weeks back and had an unopened box of dog food. I messaged chewy to see if we could return it and they apologized for our loss and told us the refund had been issued and to donate it when we felt up to it. Not only that but just a few days later a beautiful flower bouquet showed up from our local market with a note from chewy. Amazing company that truly cares!

I recently removed my cat from my pets profile list at Chewy.com because she passed. When I did that, I was asked the reason why. I replied that my cat had passed. A week went by and I noticed I had received a refund from Chewy for some meds that I had purchased for my cat before she died. Chewy had quietly refunded that purchase on their own and without my request. I am blown away by the kind and thoughtful refund gesture made by Chewy. I have never seen such class and kindness from any merchant in all of my years on the planet. Thank you Chewy for your selfless kindness and genuine customer appreciation. I will never ever forget!

loyla customer for life. i received an incorrect shipment and spoke with a human in less than 30 seconds. the kind soul i spoke with was apologetic and immediately sent out the correct item. i will be donating the incorrect item to a cat lover over thanksgiving. wham - bam- thank you chewy.

they sent an email on my dogs birthday. enough said! i love buying using autoship feature and i know i'll never run out of treats for my skywalker!

I called Chewy to cancel our subscriptions because are Garfield our 20 yr old cat passed away. A young man named Cyle helped and was wonderful on the phone. A few days later I received flowers from Chewy and Cyle!! We were so surprised and I started to cry and then my husband read the note and saw the beautiful flowers he started to get emotional. Thank you so much Chewy! And to you Cyle.... thank you. You are wonderful!! Sincerely, Geoff and Kimberly