Chewy.comReviews of chewy.com

Our monthly dogfood subscription got damaged upon delivery. I called Chewy and Jordan was able to send us another bag at no cost. Awesome customer service. Thanks Chewy!

I would like to leave a 5 🌟 review. Especially for a woman named Erin and chewy. Not only are they very passionate about helping out with any problems you may have. They also care about your family too. I was talking to Erin while she was helping me with the issue I had. I had told her how my son was killed last week. She was very kind and sent prayers for my family .she listened to everything i was saying and didnt try to get me off the phone.I really want to thank them and her especially for her help and support along with prayers. I dont know how many people or even a company would be so thoughtful .A few days later I came home from work and found a box on my front porch. It had beautiful flowers inside and a gift card of 100$ for naked wine. Erin and Chewy really do care about your animals and your family. So thank you from the bottom of my heart ❤️ it meant so much to me and my family. Ya'll are the best. I pray God Will bless you and every one there. I am nothing but a stranger to yall and you cared enough to send a gift. There's not many people or company's out there that would do what Erin and Chewy had done. Love, Valorie Fox

I have always found Chewy's customer service to be excellent. My orders always arrived in 1- 2 days. If I had any problems they were addressed right away. They are just super. My dog just passed away Nov. 26th, I let Chewy know, because I had an Auto-ship on order. I asked Alyssa to cancel my order and gave her the reason why. She immediately gave her sympathy for my dogs passing, and said she'd take care of it right away. On Tues. Nov. 30 I received a FTD floral arrangement with a sympathy card from Alyssa and Chewy. I cried all over again for their compassion and thoughtfulness. This is the best company I have ever dealt with for food, toys, rx's, beds etc. I will be a lifetime Chewy customer! (Not ready now but again in the future.) Thank You Chewy and Allyssa!!

I ha a issue with a order and refund. Not Chewys fault. Fed Ex lost the package. Chewy replaced the order and sent cat toys. So very nice of them.

I have always found Chewy's customer service to be excellent. My orders always arrived in 2 days. My senior kitty was on prescription cat food, and they always contacted my vet when my prescription was down to 0 refills. I recently called them up to remove my kitty from my profile as she had passed away. I spoke to Brianna who expressed her sympathy for her death. She spoke with compassion & caring as she had lost pets as well. Imagine my surprise when I opened my door, yesterday (the next day after ny call), to see a floral delivery lady with a lovely bouquet of flowers from Brianna & Chewy. What a kind & thoughtful thing for her to do! I highly recommend this company.

I just had to call chewy customer service and granted it 7:38pm on a Wednesday (eastern time) and somebody answered immediately. I told them I only received one bag of cat litter which usually comes in a box with 3 bags. She sent out a replacement. Such an easy fix, I had to leave a review.

I recently lost my fur baby Isabel I had for 9yrs. Today is 2 weeks ago she passed away in my arms. I called chewy customer service about a purchase and told her about what happened she was so sweet and understanding. She helped me with my purchase but that’s not all. Today as I was going downstairs I heard the doorbell. It was a gentleman with a flower delivery for me with the most heartfelt note and very beautiful flowers. I wish I could post the pictures I took of them. Thank y’all so much. This really made my day.

Outstanding customer service, excellent products, and great pricing. Throw in delivery and you have an excellent concept for pet owners. In my particular case they went way above good customer service and provided EXCELLENT customer service beyond what was expected. They have definitely earned all my future business!