Chewy.comReviews of chewy.com

If I could give them a 0 I definitely would. Their customer service is extremely poor. I understand that they have no control over the delivery aspect but when I call every single time about a issue with delivery, they swear they will correct the issue but to no avail! I called today to complain about my order being left in the rain, which isn't the 1st time, and I have explicit directions for my order to be left on my screened in porch, they basically called me a liar indirectly. I will never deal with them again.

prices are no lower than anywhere else so you are not saving anything. I can go to Walmart and get the same items for the same price or cheaper. I've even bought items on Amazon Prime cheaper than I'd pay at chewys. However, the worst thing is their shipping and packaging. I'd say every other order arrives with damage - pet food bags torn open, cans dented. I've lost count of the times I've had to ask for items to be resent because of damage. No more. I've had it with chewys

Pet Scripts are a Nightmare with this company!! Do NOT even dare try to order pet prescription with chewy. They haven't a clue as to how to verify your Rx with you pet's vet. Then once you get fed up with their lack of organization and know-how they will take up to 7 business days to refund your money. This company is a total crap show and I will NEVER do business with them again, or Petsmart, their parent company.....no matter how good the price.

In a day and age where customer experience/service are becoming increasingly important to differentiate the competition, the lack of a positive CX encounter by even just one consumer can have a lasting impact on the business. Sadly,my experience with Chewy.com falls into the less than desirable CX experience. When a special diet for one of my pets was prescribed by my veterinarian, we chose Chewy.com over the veterinarian's pharmacy for one simple reason - Chewy offered free prescription treats with each of the foods ordered. Price was the same, both offered free shipping. Despite two out of two previous poor experiences with Chewy.com, we decided to give them another chance. When my product arrived today very poorly packaged with a bag of dry food torn open and the kibble looking suspiciously moldy/tainted and minus the free-with-purchase advertised items, one customer service representative single-handedly assured I will never shop Chewy.com again. Alexander, the customer service representative I spoke with, was quite flippant about the problems experienced with this shipment. His lack of empathy, poor customer service skills, lack of a resolution of any sort to the problems I experienced and blatant lack of care for the customer or the pets they serve has cemented my decision that Chewy.com does not deserve a fourth chance and I promptly canceled future autoships of the products I will need for the lifetime of my pet. My first shipment from Chewy.com was also poorly packaged with a torn open bag of pet food. The representative I spoke with during that call replaced my order (chance #2), but that package was also poorly packaged and while the bag of dry food was not torn this time, the canned food I also ordered arrived crushed, dented, and damaged. This latest chance (chance #3) only highlighted the ongoing packaging problems and lack of customer care demonstrated repeatedly by this company. Beware of shopping Chewy.com - there is a great and obvious void in customer service and packaging is quite poor. All this being said, would anyone like a bag of very very expensive prescription diet food that was previously opened and whose kibble looks suspiciously moldy/tainted? I have a bag to dispose of while I order from my veterinarian.

I order a medication from chewy over a week and a half ago in still now and I haven’t got any yet I keep calling every day couple times a day and they keep saying they’re working on it they’re working on it and nothing is done I’m very disappointed and I will not be recommending Chewy To anybody that I know just because is my poor kitty the one suffering and it’s because Their lack of work he is still suffering without medication.

We were ordering from chewy.com and the prices slowly started creeping up. This month I was charged $91 for 10 3 packs of dog food. There was no bill in the box. 4 times the amount it should have been. I had the Flu and missed it until my credit card statement came in. I will never order from them again.

I placed a rather large order I do every month, for my animals. I have no issue with ordering dry goods if the order is placed by 9am it arrives at my door next day. Different story with the pharmacy, My dog is diabetic so he is on insulin I thought I would try to order from chewy after 4 days the insulin is still stating "preparing for shipment" So I contact customer service and they tell me it was approved by my Vet clinic it should ship out in the next couple of days, I told them that was acceptable, and I will call you back. I call my Vet clinic and ask them when did they approved the script with chewy, they told me the 4 days ago. I call chewy back and explain again with the exception of what my Vet Clinic told me, now she tells me that the vet clinic approved it today and it will ship now in the next 3 days. which would be a Sunday at the latest, so who is lying my Vet Clinic or Chewy? I explain to her I just got off the phone with my Vet and they approved it 4 days ago I never got a response back. Then she tells me that the pharmacy items are shipped out of different state that is the reason for the delay in shipping, I believe they are using a second party vendor and once the order is transferred, no telling how long it will take So with my experience I wouldn't use the pharmacy department with Chewy a $7.00 savings is not worth it.

I used to love chewy.com and have spent A LOT of money there, but things have gone down hill and not only are things missing from orders, but their customer service is GARBAGE! I made 2 orders in one day so they flagged my order and emailed me saying that i had to call to have them shipped, which i did. And then a few days later i got a cancellation notice! They cancelled my order anyways even after i did everything they asked. I am so frustrated because i have spent a week waiting for an order that will never come and they don't care, all i got was, "you can re-order." But why would I take the time after all of that to go through and figure out everything i ordered and get it all over again. There are other places out there to buy from that i have not had these experiences with.