Chewy.comReviews of chewy.com

1st order on Chewy.com and it was the biggest headache. Placed order on a Thursday had it delivered to my work, they "attempted" to make delivery Sat and Sun (Obviously closed) I just figured they would deliver on Monday like any other delivery that was scheduled over the weekend for an office. Monday came and just about went before I decided to check the tracking of this package. Tracking page showed "Delayed" as carrier had "Attempted" and was unsuccessful. Not sure how they weren't able to deliver as it's an office and there is always some one here. Now while I do understand once the package is in the FedEx system Chewy isn't entirely responsible for what the FedEx driver does or doesn't do. However, I called Chewy and spoke to a very friendly customer service rep and she assured me that they would get a manager in touch with FedEx and let them know it's a business and someone will call me before the delivery is actually made. Tuesday, no call from anyone, checked tracking number again and stated that attempt was unsuccessful AGAIN! Got Chewy people on the phone for a second time, and (I wasn't as lucky to speak with someone nice) she pretty much told me the same this other lady had the day before. But offered zero help and suggested I just call Fedex myself. Which I did and they had no communication for anyone at Chewy about delivery details or a phone number to call before delivery was attempted again. So this tells me Chewy made no attempts to make sure my package was actually delivered. They got my money and that's all they seemed to care about. We'll see if my package ever comes. I asked about just getting a refund at this point and Chewy lady said they would need the package delivered back to them 1st. (which I guess is understandable) but if it's lost in FedEx land who knows if I will even get that as an option. I've never had so much trouble getting a package. I hope I didn't waste $120 bucks. I will not be shopping at this company any further

I signed up for autoship on catfood a few months ago. One would think that it would be a convenience not to worry about having to order the food every few weeks, however, I am shocked to find out that the price of the food fluctuates rather than being what it was when I signed up for the autoship. The price has increased steadily and this last autoship, they charged me five dollars PER UNIT more than what it was! That adds up to quite a bit when you’re ordering 3 or 4 items! Nowhere on the website does it warn you of this! So disappointing CHEWY!! Customer service offered to refund me one dollar per unit......apparently it was of no real concern to them so I’ve canceled my future orders.

ALEXANDREA MOORE GOES TO WORK HIGH EVERYDAY ON WEED AND CRACK SHE WORKS OUT OF THE CHEWY DALLAS WAREHOUSE CLOSE TO GRAND PRAIRIE ON YALL NEED TO DRUG TEXT HER PLUS SHE SELLS DRUGS OUT DA PARKING LOT

I placed order for two meds for my dog. They required I send original script from my vet...which I sent. Their web site indicates they received on 9 Feb 2020. Well, it is now 21 Feb 2020 and they still have not processed my order and all I get is 1. they have computer issues 2. they are backlogged with processing pharmacy orders. I have call several times in the past week and still getting the razzle dazzle. I am not satisfied at all with my order.

There customer service has definitely started going down the drain. Communication is poor. I was told a manager was going to call me. None such call was made. Emailed them regarding situation and was simply told to call the 1800 number. (But I already did...) Finally got a manager and she apologized, agreed with my concerns BUT gave no resolution. So you agree with me and then nothing else happens? I guess they've gotten so big they dont care for one person's concern. Lost customer chewy.

They do not deliver on time

Horrible recent experience. Have used Chewy for a long time. They recently ran out of our dogs RX and didn't let us know until we were almost out. Had ordered a week prior... got on customer support. CODY S was not helpful and basically brushed us under the rug. The treats and food are on the way we were told... no thanks, that's a bait and switch!

When it works, it is good. When it does not, it is bad Chewy says they deliver in 1-2 days. Not true They lost my package. I was suppose to get it yesterday (Saturday) and now they are saying Tuesday or Wednesday. I ordered it very early Friday morning. Late Friday morning, Chewy said part of the shipment would be received yesterday and the other part on Monday. It still says part of my shipment will be received yesterday and Fed Ex Shows it has not been sent!! I really needed it yesterday and was happy to see on Friday that I was going to receive it on Saturday. I have talked to 5 people and got 5 different answers. NONE of them agree with Fed Ex tracking that shows it has not yet been sent. Something tells me Fed Ex is right!