Chewy.comReviews of chewy.com

I just wanted to say how helpful the customer service member was that I talked to. Adane was polite, patient, and knowledgeable. He helped me figure out that there was a second account opened, which was impacting my ability to see all of my orders. He helped me to consolidate the accounts and close the secondary one. His customer service skills were excellent and much appreciated by me.

Chewy has always been helpful and kind over the years we’ve been using their services. They even sent us a beautiful memorial stone for our 13 year old Dachshund after I changed the autoship profile to memorialize Darling. Wish I was able to leave a picture with my review. Thank you Chewy for your kindness!

I would give 10 stars! I had a auto shipment come in that I forgot to cancel. It was nearly $100, and I can't afford losing money like that. In a chat with Lindsey, who was very proficient and personable, she listened to my reasons for not being able to use that product again, and she understood. She refunded the order. Quick and painless. I'll always buy from them now. Great job, Lindsey!

I've been a customer for years and always received great service. But recently my 15 y/o cat died and so I updated my profile page to delete his name. Today I received in the mail a surprise package from Chewy. In it was a beautiful memorial stone with his name and flowers hand-painted, in a velvet drawstring bag and sympathy card. Such a thoughtful gift and unexpected. They are a special group of people and business that really does care about their customers and the much-loved animal companions.

I had ordered two prescriptions via the Chewy pharmacy, and my new equine vet clinic was being negligent about getting the scrips in. Days went by, and the Chewy pharmacy techs were very good about following up with the clinic to see about where those scrips were. They also changed the delivery address to correspond to my boarding farm so the order would get to the horse sooner. They did their job very well and it was much appreciated after getting bad customer service from the clinic.

My cat died yesterday. I called Chewy to cancel auto refills on expensive medications and food. They made it very easy and even refunded money for items that had already been shipped. Their staff were kind to me when I was having a terrible day. I am grateful for their compassion.

They are amazing. My pet passed away the day i received my auto ship. I contacted them to return the items and they were so empathetic. They gave me a complete refund and asked me to donate the items. I feel so appreciative that they stepped up and did that

I am 100% satisfied with the chewy products and Customer they go above and beyond to make sure that you are pleased with your purchase they’ve got quick very quick shipping on dog food sometimes the very next day the majority of the time and just recently I had lost my dog in 15 years, they credited me for the last bag of dog food that I had purchased for her and not only that they actually sent flowers to my home and a sympathy card. I thought that was super special and it was actually personal had her name on it and everything so yes 100% recommend chewy to anybody with their dog cat. Any really kind of animal needs thank you for being a honest and carrying company.