Chewy.comReviews of chewy.com

I am very disappointed with this service. I tried to order special kidney food for my cat. I received a phone call a few days ago saying that they were unable to reach my veterinarian by email and were going to be reaching out by phone. They also told me that they were going to be shipping my order within a day, as they foresaw no issues reaching my vet by phone, and if there were any issues, they would let me know. I didn't hear anything back and assumed there hadn't been any problems. Lo and behold, I received a phone call from my vet a few minutes ago on an unrelated issue and asked about the food while I had them on the line. They said there hadn't been any calls from Chewy. I am upset right now because my cat needs this food. If they were unable to reach the vet after a day, I should have received a phone call telling me. I would have been able to get ahold of my vet and gotten the authorization some other way. Instead, I got an email that simply stated my order had been canceled. I don't check my email regularly and had to search for this specific one. I would have been watching for it if the person that called me in the first place hadn't told me they would call me to let me know if they couldn't get ahold of my vet. Now my cat is nearly out of food, and the new food isn't going to be here in time to replace it. Do better Chewy.

I've only tried to order once from this company and I'm so disappointed since I was thinking this would become my go-to company. Ordered flea treatment for my sister kittens, but the order was canceled because my vet (who has very limited hours) didn't send the approval in time. But he DID send the approval. So I called again and explained that the vet has limited hours and it's just not convenient to wait for them to approve again, asked if they could apply the approval he already sent to a new order. Customer service told me yes, fine, they can change it and I SPECIFICALLY ASKED if this was going to happen again and they said no, it should go through just fine now. STILL never shipped and now I am looking at ANOTHER canceled order. I think the associates get so many calls that they just don't care whether what they are telling you is even correct or not. So here I am STILL sitting here with no flea treatment which I originally ordered over a month ago.

I used to really like Chewy. However, I stopped for my dog's prescriptions due to no coupons etc. like others do. I do buy food, toys and stuff from them. Plus I'm the most understanding person out there. Shipping times longer, black Friday etc but my experience is unacceptable. I purchased about 15 things from Chewy after Cyber Monday. Shipped relatively fast but in 3 separate orders. First order made it in about 5-6 days (don't advertise 1-3 day if you can't just saying) but the second shipment came 8 days layer and missing 5 things out of a giant box. It has 3 tiny cat toys in a huge box! I chatted with with 2 people who disconnected with me without even explaining what will happen or did happen. They said the 3rd package was lost too. Knowing I had a lot of stuff to send to relatives, I had to go out to buy everything at the store. On the third customer service representative was rude, disinterested in helping, just blah. They didn't give a rats behind the issues I was having. After supposedly reordering the missing items, they resent the items I already received. I even listed them myself by item number 2x and still got duplicate items. Then by the third call, I was told the third shipment was not lost but sitting in a nearby state for 4 days not moving is all. Not sure how ANY of this is acceptable but it's not to me. Never EVER using this place again!!!!! I didn't ask for a job I'm not getting paid for!

Chewy needs to learn to put better tape on their boxes. Fedex driver has trouble with my packages because they fall apart.

Chewy is not what it once was and that is not good. They are not owned by the guys who founded the company. They are not reliable. They often have products coming from distant warehouses and they cannot guarantee that you will get the product in a reasonable amount of time. The customer service is useless. The one I just spoke to sound like a child Really!!! One has to order well in advance. The problem is they are the only on-line service who carry particular products so it's as though they have a monopoly. I mean not even Amazon can compete.

Pharmacy ignoring or losing prescription approval. Vet faxed approval for medicine prescription the day I ordered, Wed. Nov 10. I got an email saying they are waiting my vet's approval. By Nov. 13, still said waiting for vet approval. I called and vet affirmed prescription sent, I asked if they would please resend. Vet was so nice. I called Chewy and rep said hold, I will contact pharmacy. He told me they didn't receive fax. I called again 4 hours later, and was on hold for 14 minutes. The rep said it was just approved. This happened once before, so I will no longer be using Chewy. They used to be so wonderful.

I ordered from here bc it’s supposed to come fast. My pups has to have rx food. Delivery was late. Called fedex and they couldn’t tell me why. Contacted chewy and they don’t care either. I’ll make sure I’ll order my stuff elsewhere from here on out. Getting here in a timely manner is all I care about and they can’t deliver.

Chewy can be great, and their customer service is better than Amazon, but if they don't deliver it doesn't matter. Rx prescriptions constantly delayed bc they use OnTrac? They marked my account NOT to use OnTrac, but they still do. Nice. When life-saving Rx comes late? No excuse! No refund will help. Customer service no longer matters. Just get the Rx to people in a timely manner or get out of the business.