Chewy.comReviews of chewy.com

Nothing but excuses for why my order life saving meds which is auto ship set up on a particular day day passes still hasnt shipped but they put hold on money.....never again

They send cards in the mail saying you will save $15 off a $50 order and then the cart says Card number invalid. They send you emails saying get this amount off your order and then they say "only for new customers" which I'm not and haven't been for a while. Doesn't their software know they got my email from my previous orders? And worst! They pack the boxes so heavy the UPS can hardly get them in the garage. I can't get them in the house. I have to break down and bring in one item at a time. Thanks for breaking people's backs. Their prices are good, but I don't like the inconvenience. I'd rather pay more for reasonable packaging

One star is more than this company deserves! I have documentation of all of this. Chewy's egregious incompetence may have just cost the life of a beloved family member. My cat Yoda is suffering from stage-3 kidney failure. I ordered a variety of prescription diets for him on March 7. Chewy faxed prescription approval to my vet, who responded that morning. My order should have arrived no later than March 9 with the promised delivery in one to two days.   Two days later, it had not arrived.  I contacted Chewy and was told the vet approved only one of the foods, and that they were waiting for approval for the remainder.  This was a LIE and I can prove it.  I quickly spoke to the person at my vet's office, who said that they'd approved the diet, and who did not know why Chewy would say otherwise.   Chewy resubmitted the order on March 12.  My vet approved the order again.  Chewy emailed me that the order was shipped, and that it would arrive by March 14.  It did not.   I went back onto Chewy's website.  Via chat with an unempathetic rep named Nia J., who reiterated the lie about my vet providing only partial approval, and who offered me a $25 refund-- as if that's all Yoda's worth!  To Chewy, he's only worth the price of a couple of pizzas.  She also made the excuse that a large influx of orders has caused shipping delays, but Chewy's website said nothing about that and still doesn't.  She also emailed me a .pdf of my vet's approval.  This is how I know that Chewy lied about this and that it wasn't an error on the part of my vet's employee.  Really, Chewy, if you're going to lie, it's poor strategy to provide proof of your dishonesty. I then called Chewy because this experience, which was already an abomination, was progressively getting worse.  The rep I spoke to was no better and she reiterated the lie about my vet not providing approval for the prescription diet, all without an iota of empathy, so I told her I wanted to speak to a supervisor.  The supervisor, whose name was Anna, admitted that my vet had indeed provided quick approval, and that an employee named Miguel G. had botched the order. Meanwhile, in this delay of nearly a week, Yoda's health has declined.  He has lost nearly 1.5 pounds.   Chewy: How DARE you pretend to care about animals?

The pharmacy is ridiculous, I mailed in a script for nexgard, the vet did not put the dogs name on, there was no communication to me. They called the vet ( I found this out from the vet) and then there was a problem because I had a second dog and they did not get that info from the vet!!!. They then told me after it has been 10 days that I would have to mail in another script. The order was cancelled and I will not deal with their pharmacy again, poor communication. Why couldn't they get all the info on the first call? Then they told me they cannot call back, I did not understand why.

We were so pleased with the prompt delivery of our dog's food and supplies so decided to order 4 Rx from Chewy. The scripts were sent in one week ago. Today we were told they have not received the scripts yet! I don't know exactly what is going on in the pharmacy there but my dog will be out of pills tomorrow morning. So, we had to cancel the order and buy all of the meds from our vet.

Up until today, I had been treated well by Chewys. Today, four different people and supervisor and games with the pricing! It was very frustrating and I will try to find another discount supplier of the cat food I get.

Still waiting for my dogs insulin. The last three days a supervisor has promised it would be shipped out. Still no insulin. I went to the vet today so my dog could get his meds and live on. I don’t know what’s going on but they should not lie to people when your pet has to have Medication to live.

Charged me twice for a order they can’t figure out why and told me to contact my bank and figure it out. Why is it my job to find out why they double charged me