Chewy.comReviews of chewy.com

I had been ordering and auto shipping with Chewy for months when the Coronavirus hit the US. Suddenly they ran out of my pet food and didn’t notify me until my order was shipping. Obviously they sold out to the hoarders or others who suddenly didn’t want to shop in person. Chewy has zero respect for established customers and left us high and dry. I reached out to their supposedly excellent “24/7 customer service” several times but only got form letters about how hard they are trying and how I should be patient for each response. My order was placed over a month ago and they sold my items out from under me. Pathetic management and zero customer service. I will never order from them again.

Chewy seems to be in total meltdown. They get their shipping together and their customer service is woefully overwhelmed. Wait time to get through are over 30 minutes. I have items that I ordered a week ago that I still don’t have. The site claims they have shipped, but that’s not true. I live 40 minutes from the warehouse that these items we’re supposedly shipped from and it’s been 3 days? The site is not reflecting reality. I can appreciate the increased demand from all the fools hoarding dog food, but chewy should have been able to handle it without completely imploding. I have items I ordered from Amazon days after I order from Chewy that have already arrived after being shipped across the country. Chewy should be able to ship across town! I’ll stop using from now on. I would prefer to support local smaller businesses even if it cost a few dollars more.

Shame on you Chewy !!!!! Not HONEST !!! .... You should not be on this business , you have zero empathy and everyone is so dishonest. I have a dog with heart condition, i ordered his medicine a week ago. Still have not been shipped. If they told me the truth, maybe i would not be so upset. First they told me that they were waiting for my clinics approval. Even my clinic sent couple of faxes and emails ( i was cc’ed too) , they were keep telling me that they did not receive it. Finally they got it after 7 days. Now they do not know when the item will be shipped. They do not give me a time frame. I have sent so many emails, even social media messages to get attention. Nothing worked. To speak with someone, u need to hold min 45 minutes. Then do not get surprised if you get disconnected in the middle of your conversation. Of course , nobody will call you back. As a pet owner , i would recommend you to order from other online companies whose policies are more transparent and genuinely care about our loved ones. They do not care !!!!!! Shame on you Chewy !!!

What an epic failure. I depended on you guys to be there for my pets and you completely let me down. Each time I placed an AutoShip order, I was able to modify it because my cat does not like to eat the same thing so I get different types of food for her. Everything is out of stock. No email warning to give me an advance notice that stock was running low on anything. Just a big slap in the face when I went in and tried to add things to my cart. So I depended on you guys and I never even had a chance to go out somewhere and buy something else because I depended on you guys and you completely and totally let me and my family of pets down. You just lost a customer.

We've been using Chewy for several months with no issues. A couple of orders were wrong, which Chewy fixed at no cost to us. My wife checked our upcoming automatic delivery. The price of the canned food more than DOUBLED!! We are done with Chewy. We canceled our entire order and we will not be using them any more. I understand that things are behind because of Corona virus but this is taking advantage of a situation for profit. It is PRICE GOUGING!! There are still dog food cans in my local supermarket....at the regular price. I will choose to spend my money at businesses run by people with morals. Oh, I will also be turning Chewy in to the Joint Western Pennsylvania COVID-19 Task Force for price gouging.

State of emergency (COVID-19 that is) shows real face of the business! Pet is on prescription food. Chewy 1st posted that they need 8 days to deliver food, ok fine every be in panic so there could be delays. Then closer to that term i get notice that order canceled, thought that they run out of supply but guess what? They want us to go visit vet to to allow order? Wait by NYS governor stay stay home! And pet has no need for any care at the moment. So let me see publicly traded company forces us to brake the law and be engendered to catch virus just so they and their vet partnership can more money on unnecessary visit? Well legally its called tort which is criminal behavior. Their actions endanger cat life as we either need to shift to non medical food or have pet starve! If their actions will cause health problem with pet we will be suing them! Such terrible company policy! they don't care about clients or their pets at all!

Liars! Why did you take my money if you couldn't keep schedule. Very dishonest, concealing the facts. When I made my order, website said 2 to 4 days. Now website says 7 to 10 days. Day 8 and not even tracking. Have the number but nothing is moving. Never again cheeewy. You owe me a refund!

Price gouging... The dog food has nearly doubled now. I won't use these crooks anymore.