Chewy.comReviews of chewy.com

In this day and age, it catches me off guard when a live person actually answers the phone when you call, but that is exactly what happens with Chewy. We recently ordered a Guinea Pig cage that didn't work out for us, through no fault of Chewy, so I called to return it. After about 2 rings, an actual customer service rep answered the phone and quickly issued us a refund. They also told us not to bother with the return, and to donate the cage so that someone else can get use out of it. I can't speak highly enough about the customer service from Chewy, and would encourage anyone to order from them in the future.

Not only do they have the most efficient customer service, they are such a thoughtful and gracious company. Out of the blue I received a gift from Chewy today. To my surprise I opened it up and it was a painting of my dog using the photo I had on his profile. In this day and age who does that?? We are just so grateful for such a beautiful gift.

I just wanted to say thank you to Chewy.com for the beautiful flowers I received, and thank them for being such a wonderful and caring company! After losing two of my precious kitties, and expressing that to a Chewy representative in an unrelated phone call yesterday, I received the most beautiful 💐 flowers at home today with a sweet card! I love this company and its employees... all of them are professional, caring and special people!!

I have always said chewy had the best customer service. My heart is touched by the sweet soul I spoke to yesterday about my kitty's passing. Thank you Canitra for the beautiful flowers you sent from Chewy.com, Much love and blessings your way~Jasmine's Mommy

I finally got around to returning an item to Chewy purchased in late November. I called and after a few rings a live voice answered. What? No phone menu? No guessing my reason for calling? I don’t remember the last time a big company simply answers the phone and resolves the issue immediately. Then they were able to do the return no problem. I have new faith in online companies. Thanks Chewy for a great customer experience!

First of all, I see a lot of people are blaming Chewy for their orders being delayed or lost. This blame is not directed appropriately, in my opinion. The post office, UPS, and Fed Ex are all having difficulty getting packages and mail out in a timely manner, whether it be weather or lack of employees. I have had nothing but positive experiences with Chewy and, in my opinion, they have the greatest customer service. In this "covid" world, I place my orders at least 2 weeks before I actually need them just in case the delivery system is slow.

This has been the most amazing customer service experience I have ever had. My package was sent to the wrong address (twice) and they replaced it for the 2nd time and helped me through the entire process of updating everything so it doesn’t happen again. They were personable and willing to make the changes and send out another replacement package immediately!

I want to send a special thank you to David at Chewy and to the entire Chewy staff to be honest. We just said goodbye to our sweet boy, Kirby last week. And we are so broken hearted and have been having such a hard time that when we received a delivery of flowers today...from Chewy.com, not only were we touched but surprised by such a sentimental token. Chewy.com took such great care of our boys deliveries...from the medical orders to the delivery of their food & toys. I will NEVER use another service...Chewy.com!