Chewy.comReviews of chewy.com

My vet won't approve prescriptions by phone or fax but wrote me prescriptions on paper. I placed a pharmacy order with Chewy and clearly indicated I was mailing the prescriptions. They called the vet for approval though I noted they were not to do this and prescriptions were in the mail. They emailed me saying the order would be deleted if they didn't receive the prescriptions. I tried to call and couldn't get through then emailed them. They never responded. Finally I called again and waited on hold for an hour - literally an hour and was told they had received the prescriptions finally but they had to be reviewed by the vet. I was put on hold yet again so they could contact the pharmacy which apparently resides in another universe. They still have not shipped the meds and my cat will run out of his meds next week. It has been frustrating and hard to get ahold of them and now I wish I'd never tried ordering prescriptions from them. I will likely have to go back to the vet to get meds for my cat next week and it is getting much harder with the coronavirus situation. Bottom line I will never rely on Chewy again. They could hire people to sit and home and man the phones and respond to emails. The lack of response and communication is unacceptable.

Piece of crap company, placed my order and they claim delivery in 7days but it’s been 7 days and all it will tell me is order is being prepared to ship but it’s said that for the last 5 days, I will never order from these Jerks again, my order number was number was # 278119065 but you inquire and they say order number is wrong, just another online ripoff scam!!!

Up until now we have had pretty good luck with Chewy products and service, but they committed a faux pas this last go round and I will probably stop ordering from them until the COVID 19 conditions have gone away. I ordered six cases of a variety of cat food because my cats are pretty finicky (you don’t say!). It took 2 weeks to get (understandable given the circumstances) and they substituted my order with 6 cases of one kind of food (not even On the list that I had ordered). They should not have done that without my permission. For the last four days I have thrown away two cans of food twice a day. At that rate I should be through all 6 cases by the end of May and then I can go out and get 2 new cats. Seriously, I know if the cats get hungry enough they will eat it, but that is not really what I wanted for them. They should have given me the option to cancel my order.

I have tried to order numerous types of cat food and each one is "Temporarily out of stock". I have called numerous times and stuck in the automated system with no one connected to me. I know that PetSmart bought Chewy and I also know PetSmart is in financial trouble so perhaps they are not buying inventory and destined to go out of business. BUYER BEWARE. Don't waste your time with this company!

CANCELED MY ORDER ON NOT ONCE BUT TWO TIMES • I have used the same info for all other orders recently // for the past 5 years & have received all packages just fine. Trying to claim it’s my fault & something on my end. NOT OKAY! if I could give a zero I would.

I rely on the fast reliable delivery time chewy had, because my pet store no longer sells my dogs food in the small bags, and if I get a large bag it's a lot more expensive and it would go stale before he could eat it.. even with all this going on in the world today Amazon hasn't faltered on their delivery status and somehow Chewy has, my dog is now out of food and nowhere to get it, I have put in request to cancel my order and I will be ordering from amazon.com from now on because Amazon is estimating delivery a lot faster, 12-15 hours actually, and it's not as expensive.

Had an aquarium pump die for my reef aquarium. Ordered from chewy because I know there's a warehouse in our area and most people have told me their items come within a day or two. Seven days later my pump still didn't even ship, I had no contact from chewy saying there was an issue, or it was out of stock etc. Mean while my animals are dieing off one at a time. I tried calling chewy but after an hour on hold I hung up. I sent an email explaining the situation but received no response. The next day I magically received notification my pump was shipped and would be delivered in one day. Worst customer service ever, lost about $1,000 worth of fish, coral, inverts waiting for their horrible service. The only plus is that they did finally send the pump so hopefully my losses will stop there.

I have been a client of Chewy for many years, but they really dropped the ball on me during the Corona Virus emergency. I understand the strain Chewy must be under to fill orders, but at the same time, I trusted them to do what they said they would do. I had an urgent need for prescription pet food. When I ordered, they said delivery time would take a bit longer than usual. The next day I received an email stating it would take up to 10 days. I called, was told my call would be answered in 25 minutes, and finally hung up after about an hour. I emailed, was told emails would be returned in about 3 days....have never received a reply. Just received an email that my order had shipped, but without the prescription food that was needed. Just looked and it is now listed as out of stock on their website, but I was never notified. I can't help but feel that these were issues that could have been addressed (i.e. email returned, notification that prescription food would not be coming) even during this crisis. Just writing to make others aware, in the hopes that other ill pets are not put at risk by what seems to me like utter lack of accountability.