Chewy.comReviews of chewy.com

My first time ordering thru chewy and I'm not thrilled. It will be my last. Took extra money out of my account and the item I bought was said to treat an area of 25,000 square feet. I just received my product and the bottle says only up to 5,000 square feet. All in all not horrible issues. But not getting what you paid for and then actually paying extra because they took more than they should have is really irritating.

If I could give 0 stars I would, I have been buying dog food and medicine for my dogs for years with them, which I have autoships for, with this Covid-19 they keep shipping to everybody else before their long time customers, I had to change the items in my cart 2-3 times because they were out of stock, they didn’t even send an email or anything about it I was checking on the app for me to see that it was out of stock, then they said my order would take 10days more to get delivered after it had been placed 5 days ago, horrible customer service, they are quick to take your money but not to ship your items, I’ve always had issues with them saying my order is free delivery after the $49 which I always purchase $100 and it’s 1-2 days and they never deliver on time 👎🏼👎🏼👎🏼 Just go to your local pet smart or petco and price match the food to their website since they wanna act dumb

They are caving into new customers hoarding and not honoring loyal customers that have done business with them before COVID-19. I've switched to another supplier, thanks for nothing Chewy

So I recently had an auto ship and was told my payment would not go through, so I tried and still it did not go thru. I skipped a month and bought my pet food elsewhere. 1 wk after the original date if auto ship they send me a confirmation email your items have shipped. So angry during a pandemic they don't skip my month take another $100 from me that I don't have and say sorry. Chewy has now taken money from my kids plates so thank you Chewy I will never use you again.

If I could give 0 stars I would. My cats are on a prescription diet which I have ordered from chewy before and have a prescription card that I even uploaded for them again. I usually just buy my food from the pet store which has my vet inside but every pet store is out of there food right now due to the Covid 19 issue and so I was looking to order from chewy to make it easier and to get on an auto ship plan for the future. After waiting for 2 weeks I was finally told that they could not send my order and that they are canceling it because they would like me to go to the vet for a check up first. The vet is only taking emergency appointments right now because of what is going on and I am advised by my doctor not to leave the house because of pre existing medical conditions. My cats have been on the same prescription for 7 years and this should not be an issue. I tried to change there food once before and I wound up with a very sick cat and thousands of dollars in vet bills. I explained this all to chewy in hopes they would honor sending me a bag of food since they have placed my order before and I do have a valid prescription card but they just said no with no other options for me. I’m am extremely disappointed in how they handled this situation as my cats need to eat and I had no other option as I did try to call 10 different pet stores that carry it and no one had any in stock. I will never attempt to order from chewy again and I will never recommend it to anyone else. This is a terrible way to do business.

This place has collapsed since the COVID virus. My regularly scheduled order was canceled. I ordered again a week ago and just checked its status which is still "PREPARING TO SHIP". If they have run out of the brand they should say so. Phone waits are for hours and when someone picks up its just a click with no-one there. Really bad organization and response to inquiries.

I have been ordering from Chewy for a long time. It is a convenient service, however, I have found that most shipments come damaged, the food is old/stale, they are continuously out of stock on popular items, and the customer service is non-existent. I understand we are going through a crisis now, and items will take longer to ship. But that does not explain them changing the order date online to a later date (even though I have text receipts of when the order was placed); just plain unethical! If I had to place money on it, I'd say this company won't last. They do not take care of long-time loyal customers that got them to where they are, their products are barely decent, and rarely available. Add to that the bad customer service or having to wait for days to get someone on the phone. I mean, let's face it... going to the grocery store for pet food is just much easier... as it turns out!

I have been a loyal customer for several years and now my debit card is being declined by Chewy.com, but I can successfully use it on other sites. Something is clearly not right. It was so easy and convenient---I am really sad!