Chewy.comReviews of chewy.com

Our 17 year old toy poodle recently passes away and I called Chewy to return an unopened case of prescription dog food so that it could be used by another dog. The Chewy customer service rep was very understanding and very helpful. She gave me a refund for the food and told me to donate the food locally. We brought the food to the local humane society. Then, a few days later, flowers were delivered from Chewy. That was a very thoughtful action. Chewy should be commended for their wonderful customer service.

My dog has recently passed and I had an auto shipment come in that I was never able to use. So not only to Chewy give me a refund but they also sent me flowers! I talked to Racquel and she was so helpful and nice, also she was the one that chose these flowers for me... I love Chewy so much for everything they do.

My beautiful siamese cat of 14 years died on a day Chewy delivered my auto order. Heartbroken, I called and talked with Kimberly who sympathetically listened to my sad story, refunded the unopened order and cancelled future ones. I was impressed with such kindness and generosity, but quite overwhelmed when I received flowers and a sympathy note from Kimberly and Chewy. They are a company that goes way over the required business model and are one with a heart. Thank you Chewy - and Kimberly.

I had a recurring order for pill pockets and an expensive medication for Cushings disease for my sweet boy. I was already more than happy with Chewy's discount prices and timeliness each and every month. When my sweet boy passed away, not only did Chewy cancel and refund the order that had just been processed, they also encouraged that I give any left over medication to the vet or shelter. As if that wasn't enough, I even received a beautiful bouquet of flowers and the most thoughtful note of condolence and love from someone named Allison. It was the sweetest and kindest gesture, and so unexpected. It has certainly made me a customer for life, as I doubt I will ever be able to be without a fur baby in this lifetime. Thank you so much Chewy, for your wonderful customer service and your sincere love and appreciation for animals and their families. God bless you all.

My 12 year old dog recently passed away. I had just ordered his new pain med refill from the Chewy pharmacy. It was costly and I contacted them to see if I could return the prescription since it was unopened. They returned my money in full plus asked me to donate the meds to a shelter. A few days later I recieved a large bouquet of flowers and a sympathy card for the loss of my sweet dog. Just wow Chewy, thank you so much!!!

I LOVE Chewy! They have a great assortment of products online, really good sales, their shipping is super fast and they have world class customer service. I have been a chewy customer for 5 years with monthly orders and highly recommend them to every pet owner. I have not ever had an exceptional experience.

Wow, Chewy really has the best customer service! I messed up an order and thought I’d just be out the money. Nope, Chewy made it right without even asking them to, once they knew what I’d done. I don’t think that’s ever happened to me before and I’m now a loyal customer and fan.

Top notch customer service. You can’t get better. All other companies could learn from chewy.com. The representatives are the sweetest, the shipping is fast and perfect. Communication is A+. There is no better company I’ve ever dealt with in my lifetime than Chewy! We love their representatives!