Chewy.comReviews of chewy.com

I can't say enough good things about chewy! They've always been nothing short of excellent and caring!! I Had forgotten to change my older pups food to something smaller for his teeth, and with auto ship didn't realize it till it came. Needless to say, I wasn't sure if they were able to help me since it was already at my house but they gave me a refund and the BEST part is, they asked if I am able to donate the sent bag to an animal shelter close by. I said absolutely!! That was the most amazing thing and shows how awesome, thoughtful and amazing this company is. They will forever have my business, whether it's treats, dog food, toys and beds.

The best customer service I have ever experienced! And, I really mean the best. This company sincerely cares about its customers and will respond immediately to any concern or question. They are easily reachable whether by email or phone. They also are truly animal advocates. Their personalized email responses are always written directly to you as an individual and replete with uplifting and fun references to your pets. If I have ever had a problem with, for instance, cat food or dog food (such as needing a replacement type for health reasons, etc) and I have asked to return it, they have been kind enough to issue me a refund and asked me to donate it to a shelter. I have done this each and every time. The SPCA is beyond grateful!. Chewy.com is so dedicated to this philosophy of helping animals, that it goes beyond great Customer Service. When both of my dogs passed away, they sent me a personal note of condolences along with a magnificent bouquet of flowers in a vase. They care. They absolutely care about their customers and the well-being of your animals. This attitude and practice can always be traced back to the top. I’m not sure who the CEO is, but I should probably write a personal note of thanks to them and each and every one of the customer service reps. One more thing… Unlike so many companies which give their employees very little discretionary power and insist on following instruction books and rules without any interpretation, these reps are able to find resolutions that are sound and keep customers coming back. Their decisions benefit the customer and obviously, the company.

Chewy is an amazing company. My last auto ship order did not show up. I received a message stating it was delivered but it was not at our door an hour later when we got home. I called Chewy to place the order again. The rep I spoke with immediately put in the reorder at no charge and said they will start a "ticket" with Fed Ex. I received the order 2 days later. I have been a Chewy customer go years now and have nothing but good experiences with them.

Great customer service. Even if you break the product, they’ll still provide full refund and pay for shipping, at least with my order.

I lost my pet and in a brief conversation with a chewey pet rep over an autoship request she asked about my pet since I had not ordered any recent meds. I told her the animal had passed and in about a week a dozen roses showed up at my door with a note from Chewey saying they realized how hard it is to lose a pet and how sorry they were. AMAZING!! I am so grateful and touched.

I can't believe how wonderful this company is. My dog passed Sunday got a chewy box on Monday (auto delivery) called and they credited me back immediately told me to donate the food and then today got flowers delivered with a condolence note. How special is that. my business forever!

Good pricing, always have amazing customer service, easy to use auto ship feature for repurchase type items, and fast shipping. Used them for years never had any issues. Super sweet will send you holiday card and quick responses to any questions or concerns

I have been purchasing from Chewy over a year now. My experiences have always been positive. Delivery is always very fast. The customer service has been amazing. Very friendly and responsive.