Chewy.comReviews of chewy.com

The last two orders have not arrived when it was scheduled too. Both orders were not correct. Very disappointed. I will not use again

I had placed an order for dog food on April 16th, when I found out it was on back order I immediately called and cancelled the order. The representative assured me everything was taken care of. I bought the same dog food, for less, from Pet Supplies Plus two days later. On April 26th I noticed my bank account was short (I have my health insurance coming out of my bank tomorrow). so I pull up my banking info and Chewy took $65.50 out of my account WITHOUT my authorization. When I called and spoke to Anna, a supervisor, she told me she can see where I cancelled the order right after it was placed but there would be nothing she could do about giving me my money back immediately. I explained that I have my health insurance coming out tomorrow and I need my money back in my account. I know for a fact they can pay me immediately through PayPal, Venmo, Apple Pay, Square! BEWARE of Chewy!!!!!! *** I finally got my money back after 5 days!!

Disappointed is an understatement & Ive never wrote a review but seriously if you NEED something save yourself the hassle ... I placed an order on the 19th and the packages just shipped on the 24th- 25th. When I placed the order it stated anything over $100 order would ship 1-2 days. Then I received the email saying 7-10. That caused me to have to contact customer service to cancel part of my order since I just got a puppy and needed the crate. Well I kept everything else on the order. The date I was given for delivery was 4/26 by 9pm for two of three packages & 4/27 for the third one. Well here we are on the 26th & now they can’t even give me a date when I should expect the packages. The labels weren’t even created until 10pm on 4/25. I needed these things, they are essential for my animals. For a first time experience I’m not impressed and can’t say I will deal with them again.

Constant problems with shipping!! Don't waste your time or your money...

Made an order on the 19, cancelled on the 22nd due to it not being shipped (and finding faster shipping). Here it is the 25th, the payment is still in pending, cannot use that amount as it's just stuck. Also, my other order of the same things? Ordered on the 22th, it's scheduled to dropped off tomorrow.

I placed an order on 04/14/20, I saw their message that it could take 7 - 10 days to ship due to the pandemic. However, they marked my order as "preparing for shipment" on 04/19/20. I checked back every day for the next few days, but there was no change. On 04/22/20 I contacted Chewy.com via their email contact. No reply. On 04/23/20 - items were removed by Chewy.com from my order - with NO COMMUNICATION at all about it. I canceled my order - after 11 days and no word from them at all, I don't trust them, My dog is out of food and I am not wasting anymore of my life on a company that can't even reply. We own a small business and it is just 2 of us, yet we still get all of our orders out on time and still respond within 24 hours to customers. It's very concerning that there was no communication about the item removal - I understand if you had an inventory hiccup, but to say nothing to the customers that were affected is cowardly, lazy and unprofessional.

Placed an order with two subscriptions, one came and one was never processed. I even called in to check on it. They said everything was good. The next thing I know they decided to just cancel part of the order for no reason. Not e-mail, no call! I was urgently waiting on subscriptions for my dog. Poor service!

I have been waiting for flea meds for my puppy. Due to the fact of having to wait for communication between vet and Chewy. Veterinary say they okayed the prescription, and Chewy cancelled order stating they hadn't received an okay by vet. Veterinary says they sento OK verification twice. I then called Chewy to see if order could be reinstated and waited at least 20 minutes for. a customer service representative,when finally getting the opportunity to speak with a representative. She placed me on hold to try to reinstate the order, and guess what...we were disconnected. What's going on Chewy ? My beef is I understand we are on lockdown, but waiting for customer service for more than 20minutes!! And then getting cut off, and going through the call waiting is exasperating. My first time ordering, and this is quite the hassle to place and receive an order placed almost 3 weeks ago. Hope this isn't the norm.