Chewy.comReviews of chewy.com

I would like to extend my gratitude of thanks for the delivery of flowers, from Katrina at Chewy. Above and beyond customer satisfaction. My beloved cat George passed away February 4,2022, he lived over 22 years. He was my best companion. He traveled many places. Thank you,Chewy, for providing products to care for George, he was met at the Rainbow Bridge with all of the other pets we loved in our time. Thank for your generosity,and outstanding service. Judi Kingsbury

I began using Chewy when I couldn’t find Puppy sized Milk Bone Biscuits anywhere. In the last year my older pup needed a prescription (Hill's) dog food, and I began ordering this from Chewy as well. Delivery was ALWAYS quick!! Yesterday I had to say goodbye to my precious pup. Later that day I had a new delivery of her food. I called Chewy to ask about a refund. They expressed sympathy and started the refund immediately — asking me to donate the food to a local shelter. How great is that!??! I just answered a knock at the door to find a bouquet of flowers from Chewy in sympathy for my loss. I’m in tears again due to Chewy's compassion. What a fabulous company. I wish I could tell the world how great they are!!!

I never write reviews, but after my recent experience with Chewy I felt compelled to share. I am not a regular customer of Chewy, so this is only in regards to their online vet chat service. My 6mo old kitten was diagnosed with FIP and within four days his health declined so dramatically we were grappling with the reality of euthanasia. In a series of increasingly incompetent interactions with my regular vet's office that week, I was left with no answers to my questions on how best to care for my dying kitten and when the appropriate time might be to end his suffering. I was lost, heartbroken and at the end of my rope, I was calling other vets just for someone to answer my questions with no luck. I found Chewy's online vet chat service and signed up with zero faith that a $15 chat would be my solution. However, within 2 mins I was talking to a vet, Dr. Emily W., and as I laid out my situation she not only gave me clear, objective advice, she also spoke to me with genuine thoughtfulness and compassion. She helped give me the perspective I needed to do what was best for my kitten in a way I am deeply grateful for. At the end of our chat, she even offered to refund me the fee, I told her not to, I had been so desperate for answers that $15 was entirely worth it. She ended up refunding me anyway. Today, I received a hand written card from Dr. Emily and Chewy sending condolences. I know this is good customer service follow up, but it was thoughtful and touching in a way that few customer service interactions get right. Thank you Chewy and Dr. Emily, this was exactly what I needed.

Chewy has exceptional customer service! Actually, they have the best I’ve ever experienced! The response time is crazy fast and they always resolve issues in favor of the customer!

Dear Chewy's: We had a dear family member named Tiki, a Shih Tzu. He always brought a smile with his positive attitude toward family life. At about ten years of age, he developed food allergies and we were forced to switch to prescription foods. It was important for us to order and to receive his food in a timely manner, and local sources often would run out of inventory. When we started using Chewy's, our problems were resolved. Orders were handled quickly and arrived at our doorstep expediently. After 14.5 years we finally had to say goodbye to our Tiki. We had some final issues toward the end, and we want to thank La'Vonya on your staff for her thoughfulness and kindness in helping us resolve those concerns. We appreciate her sympathy and support when we needed it. Again, thank you for the way your company made us feel welcome working through some trying days. --Natalya and Bohdan Porytko

Our pet passed away unexpectedly and we just bought a huge bag of prescription dog food from chewy. When I called to let them know they were very understanding and no questions asked. We were told to just donate it to a local shelter and within 24 hours we received a beautiful boutique of flowers and vase from them with there condolences. They may not be a small/local business but they definitely have the feel of one.

Recently, we received 2 packages of dog food. However, our boy died 2 days prior to receiving the food. I called chewy in hopes to return it as it was expensive. They graciously refunded the food and asked it be donated to a local shelter or rescue. We will HAPPILY donate to the rescue we first got our boy from. THANK YOU, Chewy!

After I had to put my dog Annie down, I had a new case of her food left. Chewy asked me to donate it to my local shelter, the refunded me the cost of her food. The next day I received a beautiful bouquet of flowers from Chewy.