Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Charlie B.
Ordered 2 products on April 10, never shipped so I canceled after 11 days. Ordered 1 item on April 20th, I never shipped, so I canceled after 7 days. I've ordered 2 items on May 21, email said it would ship in 3-6 days. Guess we'll see. Haven't these issues with Ebay or Amazon
Michael R.
WORST COMPANY EVER DESIGNED.. Once your hired you will either quit from the stress or QUIT! This company fired me after I threw up in the class room and the manager sent me home.. they said since it's part of my contract to work everyday during training. IF YOU DONT BELIEVE ME CHECK MORE REVIEWS!!! THIS COMPANY IS GOING TO BURN IN HELL!
Tom D.
I only received a partial shipment. One item never arrived. They seemed to ignore my phone calls and emails. I'll NEVER shop at chewy again. -4 Stars
Joshua A.
I would have given this 0 if I could. I ordered a play pen on 25th of April, received email saying it will be 7-10 business days (they said it was 1-2 business days on the website). My puppy is scheduled to arrive on the 5th of May. I reconfirmed with Chewy rep on the 26th, making sure that it will arrive by then, else I would have gone to different website. Dog arrived, cage is pending by the 5th. Contacted Chewy again on the 8th. Package still pending. Asked for compensation in a form of store credit for all the hassle. They refunded, but also cancelled the order. Now I have to place another order and wait again. Meanwhile I have to use other objects and make it into a playpen.
John
Their pharmacy is terrible. If you need your pet medication and your dogs life depends on it, don't order it from them. They loose prescriptions, they lie to you and continually cancel your orders. They also trash your vet if they don't like what he tells them. Take your prescription to Costco and be happy!
Lily G.
Chewey repeatedly bungled an order for an essential medication for my dog. There was zero continuity between their customer service attempts via email and phone. Not one of them had access to all of the information regarding the ongoing issue, communication with the vet was terrible, and both the vet and myself received the same emails and phone calls over and over again when we had thought the issue was resolved after each communication. After waiting over two months with the issue still unresolved I've decided to stop doing business with this company.
Paige Hickey (.
If I could give them zero stars I would. I called 3 times to fix the address location on my order but do you think they did it? NOPE. It was also for my dog's prescription medication that she ABSOLUTELY has to have and no one gave a crap. Severely disappointed. I went to Chewy because of the big-name company. Welp, that was stupid.
Rebecca M.
Customer Service SUCKS! They will not help you at all and I placed my order on the 4th of May, it says it shipped on the 8th of May, says it’s supposed to be here by the 10th of May which was yesterday and I STILL HAVE NOT GOTTEN MY SHIPMENT! If only there was a way of giving ZERO stars, that’s what I would rate the customer service these people have
