Chewy.comReviews of chewy.com

They're incompetent with prescription verification. My vet sent it back, chewy claims that they didn't and cancelled my order. Horrible customer service!!!!!!!

Waiting for Federal Express to pick up 2 boxes of food (50 pounds and 17 pounds) that were left on and in the street instead of being delivered up my driveway to the front door. Chewy advertises front door delivery and the labels are marked front door. A previous delivery was stolen because of being left in the street. Each time I call, the representative says I will hear back from a supervisor after they speak the Federal Express. I’ve never received a call. Now they can pay to have it shipped back and restocked. When it gets costly, maybe they’ll revise their policy and actually contact Federal Express. I will no longer purchase from them. A $1000+ a year customer is apparently not worth it to them

I dislike this company in so many ways.I tried Chewy since we moved to a city that doesn't carry out dog food brand. Bill Jack. You can't order it on their site, only by PetSmart or Chewy are your only two options. Because PetSmart is 1.5 hours a way, and Chewy offered a larger bag of dog food I decided to try Chewy. I had autoship every 6 weeks. Not realizing that its going to take 1.5 weeks to actually get the dog food. Since their website says free 1-2 day shipping. First order took 4 days before we got an email that gives the tracking information. Then it took 10+ days to get our first order. Everyday for 6 days it said it was "arriving today." Because we only feed our dogs this one type of food, we bought a small bag of another brand to hold them off until ours came. 10 days later it finally came. 4 small bags of dog food. It was a wreck. Several emails to and from customer service asking for a discount for a future purchase and we were turned down and told "due to COVID our shipping times are delayed" Buuut you don't post that on your website, you willing still state 1-2 days shipping still on the website. A few weeks later they added the banner that their shipping is delayed. But they don't tell you its weeks delayed. We bumped the ship to every 4 weeks. Giving 1.5 weeks for shipping, now its delayed even more. We have now changed our shipping to every 3 weeks, but get the dog food every 4.5 -5 weeks in hand. I dislike them so much but keep our dog food coming because sometimes its hard to get the 1.5 hours to the town that carries our brand. Let along the 50 pound bag of food. Otherwise I would just wait and buy several bags from PetSmart at a time to get away from this company, but I'm stuck with them. If you can GO SOMEWHERE ELSE!

They will take a prescription from our vet in Canada for food (which they charge more than the competition does even with auto ship) but they won’t take it from the same vet for tick/ heart worm medication. Total BS...either you take a prescription or you don’t or you are lying that one is needed. Oh, and you don’t call or email when you receive the prescription in the mail...you wait until the day before the dog needs the medicine for me to call you? Crappy customer service. Totally done with them and going into a PetSmart. Another case of used to be good until a big box bought them.

I can’t believe I got email come-on trying to get me to sign up for auto ship when you can’t fulfill orders in anything like a timely manner. YOU: Maybe ship in 10 days. AMAZON: It’ll be there tomorrow. THAT is why I’m no longer a customer.

Awful experience. I downloaded the app and gave it a try. Complete joke! I never got the medication my cats needed. I called customer service and they told me to wait 6 to 10 days and call back, ridiculous. They did nothing to help and I still haven’t got my medication. Very awful experience for me being a new customer. I will never use them again.

i order from chewy facebook page and havnt got my item. i order a dog trimmer from april 30th and havnt came yet. i have a tracking # and it said it has been shipped* where is it lol? i also emailed them and they havnt replied. what a trusted site..... smh

Absolutely horrible company. First their prices are higher than most big box pet store chains. Second it takes weeks, not days. to get an order delivered. They send you emails promising a delivery on a day certain, then 2 days after that date send you an apology email giving yet a later date for delivery. You can't contact them because everything is "no reply". BS.They suck!