Chewy.comReviews of chewy.com

We lost our oldest cat a couple days ago for cancer. We called Chewy to cancel our autoship order for the cat due to a sudden death. The customer service rep was very nice to listening to my half crying talk and she shared her experience of losing her own with me. It was very touching and I was already impressed with them. The today, we received a beautiful flower arrangement with a touching message from Chewy, We never thought online petstore would extend this kind of service. They totally understand our love for our animal family members. Great service.

WE RECENTLY ORDERED FROM CHEWY AND ARE SO IMPRESSED WITH THEIR LEVEL OF SERVICE --THEY GO TO GREAT LENGTHS TO MAKE SURE YOU GET WHAT YOU ARE LOOKING FOR ---I SO HIGHLY RECOMMEND THIS COMPANY , I AM A CUSTOMER FOR LIFE --THEIR INTEGRITY AND SERVICE ARE THE 2 REASONS WHY I WOULD BUY ALL MY PET NEEDS FROM THEM.

From the first time I ordered from chewy I knew I would always order from them. I had ordered a bird feeder and food. The food kept falling out of the feeder. I called and they said donate it and refunded my money. Then we got a puppy. Put our order in and by the next day we had everything we needed. We have bought our dog food and other items for our dog and we have always been satisfied. Just recently our dog had a seizure while being groomed at a pet store. And sad to say he died in there care. We were devastated. The manager expressed his sympathy. And that’s all we heard from this pet store, no card or call from corporate. NOTHING! I had an item that we had purchased for our dog and I call chewy to return it. I told them our dog had died and that’s why we no longer needed it. They told me to donate it in our dogs name to a rescue where we got our dog. How kind and loving this company has been. After my conversation with then two days later we received a beautiful flower arrangement. Can you believe it! Who does this? Not petco that’s for sure. Chewy thank you so very much for the flowers and your kindness during this awful time.

I ordered 12 cases of canned cat food. They delivered it in 2 days. I am very pleased with Chewy.com. Never had a problem from them.

We started ordering cat food, litter, and supplies from chewy.com during the early days of the pandemic. We kept it up because the prices and delivery were so good. We emailed them on Saturday, March 19, asking if we could return unused items because our cat died on Friday. Chewy sent us a condolence floral arrangement today. There really are no words for this level of compassionate service. So grateful for kindness.

Hello.....I've been a Chewy customer for while now and cannot give enough praise about their customer service. When and if I have any problem at all, which is rare, they immediately make it right! Actually, I'm very surprised this company doesn't have a 5-star rating...across the board! I will never use any other online pet foir source for food....Chewy is awesome!

We live in a time where businesses don't think they have to care about customers anymore... there's always another of us waiting to buy, right? Not Chewy. I love reading others' stories about paintings of their recently deceased pet being sent, and in my own experience, Chewy refunded an expensive item that I requested to ship back unopened after my pet passed away, and told me there's no need to send it. I was able to donate it. After every other business I've dealt with, I was fully expecting to be told "well that's just too bad" but Chewy truly has a place in their heart for pet owners and this inevitable end. This was over a year ago and I'm still grateful, still telling others that Chewy is good people and they deserve business.

I’ve been buying from Chewy.com for more than 7 years now. Most of their shipments have been super fast. If I ever had an issue, their chat service was always on top of it. No complaints with their customer service, always accommodating. Their autoships are convenient and easy to manage with NO HASSLES. But, what makes them different from all those other competitors, is their compassion. My dog had passed away early last year, and it took me a while to delete his profile on Chewy.com. When you delete, it prompts the user why you’re deleting it, and I believe I said he passed away. A couple of months later, I get a package from Chewy.com. I opened the package, and it was a canvas painting of my dog 😭 with a beautiful card from them. It was a such a heartwarming gift and will always cherish it.