Ringo
A Joke of a company
A Joke of a company. They sent my $250 order to the wrong address after the order was placed with the correct address. They sent no notification of delivery but they sure asked for a review immediately after I placed the order. Ten days after placing the order I checked the tracking of the shipment which is how I learned about their mistake. Upon calling, they apologized and agreed to resend the shipment, at no cost. Another week went by and they sent an email that the shipment was not sent out. Upon calling and speaking to an Agent, who was working from home Playing loud music in the background, he Again apologized and stated that they were waiting for a prescription approval (Flea and Tick, Heart Worm preventative medication) from the vet. The Obvious question I had was 'How the Hell did you send the first order'? Shouldn't you already have that information, to which he placed me on hold and after an inquiry said, yes. We already have it. I apologize. I will expedite the order. Never happened! Today and a week later I am getting a call from my vet asking me why Chewy keeps calling them when they have approved the prescription numerous times with them already. What a Major joke of a company. Lazy Work from home people. 1 month no medications, ridiculous waste of time, phone calls and emails.