Chewy.comReviews of chewy.com

I have been a long time customer (5+ years). In the past 2 years their quality control and service has significantly deteriorated. 1. Orders routinely lost or delayed or damaged in transit. Not their fault? Use more reliable delivery instead of.the.cheapest ( ontrac and fed ex suck) 2 Getting a copy of the paid invoice for my dog's prescription should be an automatic thing. No, it now necessitates several phone calls. Yesterday 2/28 I finally received in the mail a snail mail copy from August 2021. IT WAS POSTMARKED A WEEK AGO! 3. The final straw was receiving yet ANOTHER damaged bag of dog food. I am tired of calling and complaining. It is really that hard not to slice open the bags when receiving? They are dealing in volume and no longer care about the customers. And, in all these years of spending $500 a month, I never got any flowers when my cat passed, or cute notes when I had surgery. I think that is pure b.s.!

Usually they are good about sending your products out but lately its a mess. You order stuff, 5 days later they e mail you and they don't have it and won't be shipping it out. This is a huge problem for animals on prescription food. Very hit and miss which is an issue when talking about food!!

I dealt with Chewy for a few years usually they were prompt and helpful, despite a few shipping issues, with damaged items. Recently their delivery service FedEx started dumping the packages hundreds of feet from the house, near a main road, too lazy to drive to the house, on piles of snow, or under trees, I discussed this problem with them a few times, but it wasn’t solved. I terminated my business relationship with them and cancel my autoships for my pets. I order everything I need from other places at a lower cost and delivered to my door step, goodby Chewy!

I have had good experiences with Chewy, but not with their delivery partner - FedEx. I recently ordered dog food and the first delivery attempt indicated "incorrect address" which is ridiculous as it is the same address I used for years. Called Chewy and the said it would arrive the next day. Unfortunately, it didn't. I called this morning and cancelled my order as I don't expect it to arrive anytime soon. I don't wont to buy dog food that has been sitting in a delivery truck for 4 days. Sometimes brick and mortar is the way to go...

We are barely brand new customers. We had heard of Chewy from others that we know, others who have been satisfied with their service, product choices and delivery choices. When our vet told us that our cat needed to be on a prescription diet, we weren't sure where to turn. She said that Chewy tended to be a good source for this special pet food. Knowing others had good experiences AND the vet suggesting them, we thought we'd give them a try. Since we move frequently, Chewy seemed a good option for us, one that would allow us to simply change our address as the need arose without having to return to the vet with each move to get another prescription written up. This having been said, we decided to give Chewy a try. After talking with customer service (who was very nice and seemingly competent), we followed their instructions, including the email address we needed to send the prescription to for verification. Imagine my surprise when I received an email stating that their mailbox was full and can't accept messages right now! Really?! What kind of way is this to run a business? We are distinctly unimpressed with their business model at this stage and will need to seek a solution for our needs elsewhere. After reading the reviews of other customers who are also having issues with either Chewy directly or else the method of shipping, perhaps it's good that we have only experienced this little frustration.

We have made purchases on line at least 3 times that can’t be stopped. They keep sending over and over. At one time we had 8 buckets of cat litter and had to close that account... it’s started again on the new account.

I really enjoy using Chewy for several years but I the shipping time is ridiculous cause they use FedEx. No way have I ever gotten a 2 business day delivery because FedEx always delays the packages for over a week to 2 weeks or longer. I nor my pets cant wait this long for food shipments so I have to use Amazon until Chewy wakes up and uses a reliable delivery courier or give us options to refuse shipping thru FedEx. Dont believe the shipping lies youll be waiting forever watching Fedex send your packages back and forth across the USA just passing right on by your state with no delivey date in site.

I've been using Chewy for years. Recently my cat's prescription food jumped $20 on their site. When I reached out and asked what was going on, they claimed it was a market price issue, even though every other online retailer was selling it for the usual price. When I relayed this info and said I was disappointed in their response, they said they could delete my account. 🤷‍♀️ Price gouging PRESCRIPTION food is a gross practice.