Chewy.comReviews of chewy.com

Ordered prescription dog food from Chewy they never contacted me to let me know the script was not approved by my vet so now my dog has no food, worst company in the world for your babies don’t trust them I’m out the money till they send it back and can’t afford anymore so I guess my baby goes hungry not good CHEWY you suck

On 1/11/26 I attempted to use my Christmas gift cards. One went through without any issues. I attempted to enter in the second one.. You couldn't even read the code. Of course per usual, Customer support was no help. I was told to drive 3 hours and give it back to the person who purchased it... As if that was even an option..Every single time I have attempted to use this worthless company, it's always an issue. I plan to not allow this to slide. I will be contacting the BBB, Attorney General and Corporate office... Give me my Gift card money back!

I submitted a prescription refill for my big boy on Jan. 6. As of Jan. 11 I had not received anything so I called and was told it was being reviewed by pharmacists despite previous refills. Nobody said a word to me about a delay. He is left without meds because of their incompetence.

The cat food over the past several years has been a different consistency than what you buy at other pet stores. The purina dry food would be gritty and brittle. My cats wet food from Royal canine and other specialty brands would be either watery or dried out. This has happened several times now with different cat foods products and it is scary to think what Chewy possibly could be doing to the food or where they’re getting it from when your pets have to be on special diets. This is the last time buying food from Chewy. Petco’s food has always been consistently good quality.

Horrible experience. Wasted over an hour talking to different people to verify my account and when 2 various people said it was verified, they said it would be shipping in 24-48 hours yet 4 days go by and nothing - just pending charged and nothing sent. Careful to never add a billing address and card with a different name than your partner because apprently you will get thrown around. Called them 5 times. 2x they said I was verified. 1x on hold for almost 10 minutes and it hung up one me. 1x person said a supervisor would call me back. Never happened.

I contacted Chewy support over a week ago regarding a serious issue. During a live chat, I explicitly stated that this was an executive-level complaint. I was ignored, then told a manager would contact me. Instead, the chat was closed with no resolution. It has now been over a week, and I have received no follow-up whatsoever. This is not a delay — it is a complete failure to provide support. I am requesting immediate escalation, written confirmation that this issue is being handled, and a clear timeline for resolution. If this matter is not addressed promptly, I will continue escalating through formal complaint channels.

People at the pharmacy they clearly dont know what they are doing! Please train your staff better

Missing an order from a shipment. Chatted with customer service agent Briana. She responded after I told her the issue that the missing item would ship in 24-48 hours. Then said since I've taken care of your issue I'm closing the chat. Didn't give me anytime to respond and closed the chat. Went back into chat and spoke with a Jennifer this time. Told her the situation and she tried to cover for Briana saying the were having technical issues and she probably didn't mean to close, however this was before I told her Brianas last statement. Which she immediately came back and said she shouldn't have closed the chat like that. I understand trying to cover for someone, but this was not a situation where this should have occurred. I'm missing items... I get shutdown on chat... then I get some bs story about technical issues. If this is your customer service business model IT TRULY IS HORRENDOUS.