Chewy.comReviews of chewy.com

Ordered my Typical $100-$150 6 week Auto-Ship supply of dog food and pet needs. Like I've been doing for 5 years. Guaranteed delivery on Monday with tracking info... Never showed. Guaranteed delivery on Tuesday with Fed Ex tracking number. "Out for delivery" never showed. Guaranteed delivery Wednesday with Fed Ex tracking number... Out for delivery... Never showed. It's Thursday and the cycle is the same... Chewy Customer Service does not know how to handle this. I got up and went to the grocery before work this morning so I could feed my dogs. I asked that the order be cancelled and refunded. They actually told me to wait for the order, drive it to a fed ex facility and send it back lol!!! And the refund would be issued 7-10 business days after their warehouse receives the shipment back?! When I responded that that wouldn't work, they told me to leave work and post a note on my door refusing the order? Hello?! Regardless... This has gone back and forth all day with numerous emails and them giving me instructions on how to send the order I've never received back to them and my refund will be based on them receiving the missing order... Kind of sad they are going to resell this premium dog food that's been dying in the summer heat in the back of a box truck all week! I've cancelled my auto ships and will no longer be a lazy auto shipment customer of Chewy. See ya to Petsmart as well... Guess they don't want my $1000 plus per year.

We have been ordering from Chewy for years, and have always been happy until recently. Recently, it has been a nightmare. Every auto ship now I get 'payment declined' messages. I call in, and the rep. says, ' hmmm, don't know why, everything looks fine.' Then, the price of the dog food jumps $10! It has been the same price for literally YEARS, and no notification, just $10 more. I called in, they said, 'it depends on how much it costs us at the time.' What? Why not alert your customer about a price shift from $42 to $52 - BEFORE the auto ship goes out? Put in a pharmacy order - they kept saying the vet hadn't confirmed - contacted our vet, they had faxed it 4 times. I had to tell Chewy if you can't find the fast, CALL THE VET. The response was, 'oh, yeah, we could do that.' I think I will have to switch, because now instead of being a convenience, it is an enormous headache each month. If this was just a one time incident, no problem. But bad service has been going on for 4 months now.

I’m not one to write a review but I don’t want anyone to have the experience we did. If you are like us and your pets are like your children DON’T ORDER ANYTHING FROM CHEWYS WHEN IT COMES TO PET MEDS!!!. After our vet stopped carrying sentinel a flea and tick preventative we tried to order from Chewy’s. A month later and several calls with “I don’t know” or “we haven’t heard back from your vet” to “we don’t know where your order is” we gave up! They are either incompetent, lazy or just don’t care when it comes to your pet! Avoid the frustration and Go anywhere else but them as we used 1800 pet meds.

Would not work with FedEx to fix their delivery address. FedEx kept delivering to the wrong address somewhere and they said the company (Chewy) who has the account needed to contact them. After speaking with Chewy, they promised to fix it but I never heard anything back and no packages ever arrived. If they are not willing to make sure you get your product after you give them money, then what good is customer service? My pets would rather have had the delivery than the refund.

Had to stop ordering from Chewy.com bad customer service have been waiting 2 weeks to make an exchange

Terrible service, they don't seem to care if medicine goes out in time. They totally dropped the ball for my last auto-ship order. They did not send my dog's medicine on auto-ship. I reached out a few days after they were supposed to ship because I thought it was strange. The first person manually processed the order, then lied about having the prescription, then just disconnected after saying there was a glitch and ignored my questions. A couple of days later, a different customer service person said they never had the prescription and there is no way to accelerate the process or shipment and promptly disconnected ignoring my questions. The next day, a third representative put a note in to accelerate the process (which apparently is an option after all) and was very nice, to his credit. Best case scenario, I get the medicine about two weeks late. At this point, I just need to go out and buy the medicine at Petco or something so it's not late. Do not trust this company for important things like medication, they drop the ball and they don't seem to care. A multi-billion dollar company can do what they want and lose a few customers I guess.

While reading through a few of the reviews - I saw that a customer was complaining about receiving multiple packages with smaller items that could be in one package. Unfortunately, my issue is the exact opposite. Chewy continues to pack my 20+ pound cat litter with the plastic cat treat containers and canned food for my little cats. Which...would be fine if the 20+ pound cat litter didn't destroy the plastic containers or pop open the cans every single time. Now I'll be on the phone for the next few days trying to get the order replaced...or refunded, yet again. Get your stuff together Chewy. I'm tired of wasting money on you guys.

Absolute worst customer service. I’ve ordered from chewy for years and now I know; if I ever have even the most simple problem: do not to email chewy customer service (each email you send trying to communicate about whatever will go to a different person every time and they will run you in circles). Do not speak to a representative, just go straight to a supervisor to resolve the issue (unless you want to be talked down to, laughed at, told it’s your problem, and get no where). Chewy customer representatives are so rude, unhelpful, assure you their supervisor will get you no further than they have but, they will.