Chewy.comReviews of chewy.com

My 16 yr old dog, Mr. Guyu died 2Sundays ago. I called Chewy to cancel my diaper order. Not only was your service representative professional, Christina was kind and thoughtful. Thank you for listening. The flowers are so beautiful. I appreciate your kindness. Rev.ARuth Weeks

We use chewy for all our pets needs. They are always friendly and eager to please their customers. We have needed to return items on occasion and they always are happy to refund. Also super fast shipping. 5 stars for this company.

Ive been doing business for several years. I ordered a speciality order for my cats who are 19 and sick. This food was the only food we could get them to eat on their last days on earth. My 1st cat passed and a month later my second cat passed. It was very emotional and I called Chewy to stop our auto orders. They were so kind and refunded our orders and we are going to donate to a shelter. But here is the thing that bought me to tears. The next day they send us flowers!! What big company does that with a wonderful note? Chewy you have a fan for life and a loyal costumer for life. Thanks for caring during a difficult time.

I used Chewy often for my Maggie’s medications. I almost every time had what I needed in a day or two. A few weeks ago my Maggie became very sick. Took her to the animal ER where she had to be put down. I called Chewy a few days later to stop an auto ship for her flea and heart worm pill. Daniel was so compassionate about our loss. He called the pharmacy to stop shipment and found it already went out. He said for us to donate to a shelter and credited my account. BUT!!!!! Daniel went even further and sent me flowers in condolences for my Maggie. At a very dark time for us Chewy and Daniel made our loss a little better by their compassion and thought-fullness. Thanks So Much Daniel and Chewy.

I need to leave a review because I just had an amazing, stress-free, customer service expressive with chewy.com. They have always been excellent in the past, but this week I had one of the most horrendous customer service experiences with a different company, and it really made this experience chewy.com experience stand out as great. We ordered a box of cat food from a brand that we always use and opened a couple cans, but it was a weird color and my cat wouldn't eat it. I asked if it could still be returned and the response came that I would receive a refund in under thirty minutes. Thank you thank you.

Nicole went above and beyond correcting an error on my order; she understood my stress and concern due to running out of dog food for my babies and she resolved the issue quickly and efficiently. LOVE their customer service!

It's always a pleasure to buy my pets supplies from Chewy especially rushing the meds for one of my dogs who has been suffering from cancer. I had to cancel auto ship on meds as unfortunately Angus passed away. Tierra, the customer service I chatted with (5-23) went above and beyond to help me. And even sent me flowers for Angus. That was so touching I was in tears!

I placed an order for insulin; less than 24 hours later, my cat passed away. When I called to cancel the order, I was asked why and I explained he had passed. You could hear the empathy in her voice, the genuine sadness over my loss. Within a day of cancellation, I received flowers from the operator who took my call. I'm SUPER impressed with the compassion of Chewy and their representatives! They see the consumer as humans, not just another number. In our times, that's rare.