Chewy.comReviews of chewy.com

All the bad reviews are related to Chewy Pharmacy from what I am seeing. In my own experience, they are all true and valid. The Chewy Pharmacy has been an absolute nightmare experience, both coordinating with them/my vet and actually getting the medication delivered. My dog has needed anti-itch medicine for tick bites and two weeks later, I still cannot get my order filled with them. This part of the company either needs to be fixed or removed, as soon as possible.

I attempted to have 2 prescriptions filled by Chewy and ordered some pizzle. Well after processing the first script for 9 days we finally called (after also receiving out box of pizzle filled with ants but Ill get back to that) First we were told that they could not get through to our vet, then they said that our vet had requested chewy not contact them any longer for prescription verification. Well which is is?! You cant get through to them or they told you not to contact them? Furthermore as you have had these prescriptions for 9 days now, when were you planning on informing me there was a problem and that I would need to mail in the original scripts?! Now the ant problem, I ordered some loose pizzle. These were just thrown in a shipping box. Ants had invaded the box and 100s of ants were inside unknown to us, which proceeded to get all over my kitchen because that is where we opened it. Im still killing random ants the following morning.

Horrible customer service! Actually there is no service at all . I ordered same food I used to order last year. Not sure why this time it arrived with little size like for the puppies while on the bag clearly written “adult” . I called and the customer service told me “ after speaking with my leader , you need to call to manufacture and speak with them . When I said that I paid to you .... the customer service said “ we are distributing only “... very disappointing!

Always loved Chewy until recently. THE PHARMACY does NOT fill prescriptions in a timely manner. Even with the prescription on file, it takes approximately a week to receive the medication. Customer service is either giving me false information or the pharmacy is providing false information. They have the prescription and they have the medication but I have been given different explanations each time I called as to why the medication had not been shipped and to no avail. If you need your prescription quickly (less than a week and that's it with them having the prescription on file), do not rely on Chewy!! I made the mistake twice because of my past history with them. Well, things have changed at Chewy!

I had an autoship order that I canceled months before. Out of the blue several months later I get charged for this which caused a gee from my bank. Was assured I would receive a refund. Have not and all I get is the run around. Have spent hours on the phone with then trying to get this resolved and cannot. So disgusted with them!!

On Aug 23 2020, I ordered pain pills for my dog who is in great pain. I believe the Chewy add said it ships in several days. I found through Chewy, that I could get the pills she needs much cheaper ..we are on SS and don't have a lot of extra money. I had enough pills to get me through a couple days ..so I convinced my vet to let me get the pills elsewhere. It's now 8 days since the order was placed with Chewy and I just got a text from Fed Ex that delivery was bumped up from Aug 30 to the now, Sept 3 date. I FEEL NOW I am going to have to call my vet and ask for more pills. I feel that Chewy should not advertise shipment in 3 days if they can't provide it.

To all pet owners...DO NOT USE CHEWY FOR FILLING PRESCRIPTIONS! I have waited over a week to have medication shipped to me and it never got shipped. First I was told 4 days after I ordered it that they hadn’t sent the request to my vet yet so they immediately sent it and my vet responded that day. 2 days later it still hadn’t shipped so I called again and was told that they only had just gotten the authorization and when I tried to correct them they argued with me. That same day they told me they would overnight the medication to me that day. Now 2 days later it still hadn’t shipped and I hadn’t heard from them so I call again and speak to a supervisor who informs me the they are now out of stock of the medication and it is on back order from the manufacturer! When was I going to be told this after I had previously informed them how badly I needed the medication for my pet!! Worst service I have ever had...will never use them for anything ever again! If I could have given 0 stars I would have.

Chewy I’m really disappointed and saddened with you guys thanks for flowers but that’s not enough.. I made sure I screenshot your website so you couldn’t say that it was on there when it’s not. I took my cat to the vet Wednesday they said she is a diabetic so I order the medicine on Thursday from you guys. Just for my cat to die on Sunday because the medicine still was not here. I had to call you to ask why the medicine didn’t get sent out y’all approved the medicine Monday days late. A lady answer the phone and said y’all ONLY DELIVER ON MONDAY-WEDNESDAY. No where on your website do it say that then tell me y’all are behind and your sorry for my lost . If I would have knew that I wouldn’t have ordered from you I would have went somewhere else. I had her since she was 1yrs old and she was 11yrs old that was my daughter. I’m Beyond hurt and disappointed