Chewy.comReviews of chewy.com

I've been a customer of Chewy.com since investing in a self-cleaning litter box about two years ago. Not only was it one of the best purchases of my life, but now I get all my cat essentials from there including recurring shipments of the replaceable litter trays, flea medicine, and filters for the ceramic water fountain. Lots of variety for every budget, and even some of the "luxury" items are much more reasonably priced than most walk-in pet stores. The customer service has always been wonderful and prompt -- they even sent a handwritten postcard for the holidays. It's hard to find that kind of service, especially in the digital realm. Highly recommend.

Chewy.com is the most caring and understanding. My lost my emotional support cat Demon on May 13th due to liver cancer. I called that Saturday to have Demon removed from my pet profile and the young lady I talked to was crying with me. She went out of her to help me. I was bawling my eyes out because I was so sad and worried about getting my 4 other cats their food because I had used all the money on the vet and cremation of Demons. She told me that Demon from the other side of the bridge was going to help. Monday I heard a knock at the door and it was a beautiful floor arrangement and about 2 hours later I hear another knock and it was a delivery from chewy with a note that was written as if Demon had wrote it. Lord I cried even more. Chewy.com is so amazing and caring. God Bless them.

This is a great company to order pet food from. I have 5 cats and a colony of cats I care for. They are very reasonably priced and very quick to deliver. I have saved so much money and time from not having to run to the store all the time. I recommend them to anyone I see. I simply love them. Thank you for being there for me

Absolutely the best customer service. Very helpful and replaced my order.

Chewy is a great company. I order almost weekly. We have two golden retrievers and so you know we go through a lot of food. The food is always fresh and arrives in 2-3 days.

Chewy knows the meaning of customer service which seems a lost art these days! The products are terrific, the prices are good, but what makes them stand out is their customer service! They even send birthday cards to my two fur babies! When I've had the rare issue with a product being damaged in shipment, they "put their paws to work" to make it right. Customer for life!

When my dog suddenly passed away I contacted Chewy to see if I could return her unused food. The representative I talked to was so kind and sympathetic. She said I would receive a full refund and asked if I would donate the food to a shelter. I thought how great a company, but a few days later we received a condolence card and a plant. I didn't think companies like this still existed. We now have a new puppy and our food comes from Chewy. Thank you Chewy your the best

I just had an experience with the carrier who would not leave my order after saying I refused it, and sent it back to the distribution center to be returned to Chewy. I was home all day and never spoke to the delivery rep, so whomever “refused” the delivery it was not me. I never even knew the driver was at my building despite instructions on the carrier website with “phone me” in order to gain access to the building. This particular carrier is not reliable in this area, so I knew it would be an uphill battle. After contacting Chewy, I reached a CSR who told me he would help me if he had to stay on the phone with me all day. He told me Chewy had already issued a refund but would send a replacement order. My cat has been eating the same food since a kitten; and refuses to eat any substitutions, so I was fairly desperate since down to last can, although I had ordered in plenty of time. A replacement order would take another week, which would leave me without food since it is not available anywhere near me in the large urban area in which I live; and I don’t own a car. . He said he would try a “work around” which ultimately entailed bringing in a Supervisor. When she came on the phone she told me the particular brand/flavor was out of stock, which just made me panic, in a quiet way. She calmed me and told me she would contact the carrier to ask if they could attempt to deliver the “refused” order. When she called me back she told me the carrier would deliver the order to a nearby store that had an in-store carrier counter! I was ecstatic! When I told her to cancel the refund, she told me I had gone through enough misery due to the carrier’s error and told me to keep the refund and the items. Chewy epitomizes the phrase “customer service”! I am so impressed I want to shout it from the rooftops! I have read heartwarming stories about the company, and I hope my story is added to that list. They truly understand the foremost needs of our furry friends, which in turn allows us humans to provide loving care for them. Win win!