Chewy.comReviews of chewy.com

I use to like this company as they would call to confirm a double order. Now they just ship your autoship and make it nearly impossible to delete the Autoship. I have piles of dog food! I had to go in and change my charge card details to keep them from sucking on my charge account. STOP AUTOSHIP button?

Chewy.co used to be a five star place. Now they cant get orders right or even charge you on time. They dont hurt the person they hurt the animal. I have 2 Service Animals and they reqlly dont care about them. They care about their money.

The worst experience I've ever had with an online company. Delivery problems every single time and customer service was a complete joke. Nothing ever got resolved. If you like your pets and money, don't shop here.

I will never make a purchase through Chewy.com ever again. Telling me my dog food order is on hold until my dog’s next vet visit is absolutely ridiculous!! Chewy just lost a long time customer! 😡

I've begun to hate this place. Website is funky. Just as I start to shop site redirects. Shipping has become erratic. No one could find the prescription my vet faxed. Put an item in the cart and could not remove it as there was no option to change the quantity from 1 to 0 or to delete the item. Had to call Customer Service to get item removed Tried to order dog food and they are out of it. Chewy just doesn't work for me any more.

I don't understand why but Chewy cannot ship orders correctly to save their lives. I have gotten other peoples orders a couple times and not recieved my own orders a couple of times. It's seriously the most frustrating thing and it's supposed to make things easier.

I've just hung up for a second time with one of Chewy's "Helpful 24/7" service agents. I'd like to tell you that I was incredibly angry at the situation Chewy.com has put my animals in. As you can see from my tracking information on this order, either Chewy.com gave an incorrect address to FedEx for my animal's food, or FedEx inputted it incorrectly. Since I doubt there's an actual person at FedEx receiving the information you can see how this falls directly at Chewy.com's feet. Unfortunately for my animals, however, the responsibility of this egregious error does not lie squarely with Chewy.com. Because even after FedEx updated their information a driver, in my opinion, falsified the information by saying that, "Carrier tried to deliver..." A previous chewy.com package had been delivered to my home, the exact same address, with zero issues. This is why I put my trust in ordering food from Chewy.com instead of purchasing at a store with my groceries as I usually do. That faith was sorely misplaced. For two days I've watched as my package has been in FedEx's hands instead of here at my house so that I'm able to feed my animals. After having the first "Helpful" service agent offered to, "file a complaint," she then left me on hold for 10 minutes waiting to talk to a supervisor. After the second agent got me a supervisor, she literally read me off the tracking information as some sort of an answer to why my animals are hungry. "It's out for delivery." And then she made me, as in she didn't even offer, explain to her that I did not enter into a contract with FedEx. My purchase contract was with Chewy.com and Chewy.com entered into a relationship with FedEx, not me. It was now her responsibility to contact FedEx and find out what in the world is happening with my animal's food and when exactly it is due to arrive. And the fact that I even had to ask, after she is able to see the tracking information, that it didn't occur to her to say, 'what is going on? I should find out for her.' I am appalled that Chewy.com has allowed this situation to get to this point. And to be told, today 9/27, at 1158am that my animals will still NOT have their food delivered until 09/28 at whatever time is unacceptable! I gave my trust to Chewy.com that they would be able to deliver life-sustaining nutrition to my animals in the same effective manner they shipped me their diarrhea medication. Again, my faith was sorely and irrevocably misplaced.

I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however Fed Ex website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence. Called the 800 customer service line and was basically told it was Fed Ex fault and the person I was talking to did not to even seem to care and told me to call Fed Ex. Their prices are about the same as my local pet store, so I will go back there for my supplies in the future. Chewy.com gained and lost a customer within the course of 48 hours and I will make sure I tell all my friends and family of my displeasure. What has customer service come to these days??????