Chewy.comReviews of chewy.com

I used to LOVE Chewy and have been a loyal customer for years. Recently however, customer service has slipped. I did not receive my last three packages within the 1-2 days window within which they previously reliably arrived. When contacting customer service, I was offered a percentage off of my order to compensate for the inconvenience and the fact I had to go buy my needed item at another pet store-- costing me time and money. The second and third time I was offered nothing but a consolation and told the 1-2 day delivery isn't guaranteed. Fine, but in the past it was, and I will no longer be ordering items that I need with 2 days. Also beware of autoship. My dog's $100 a bag Rx food is on autoship with Chewy. I moved back the date of his next shipment as I didn't need the food yet. Despite having changed the date, a few days later I received notification that my order had shipped. Which is annoying because I had requested it be shipped later. While they were willing to return the food, I was being asked to print a label and drive it to a nearby postal service to be sent back---when this wasn't my mistake? Customer service claimed it was. I am offering 3 stars because in the past I have received excellent customer service and timely shipping. Just be sure if your dog needs Rx food like mine, to order it early enough to build in a margin of error for 1-4 days of waiting to receive your order.

I think they are OK but their prices tend to be high, and I have had problems with their customer service people in the past. But, they seem to ship very fast so if you need it quick you will probably be satisified.

Not a fan. I thought I would use them for my heartworm medication prescription - Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) Chewy._HELP_SUPPORT_#+1--(8)(5)(5)_(2)'(9)'(8)'(2)'(5)'(O)'(7) WAY MORE WORK THAN IT WAS WORTH. I saved a few bucks... but I spend tons of time trying to get them to send it to me. Boo! Never aga

I have placed 2 large orders with Chewy. Both times my items were packed so tight it broke open my Pupcorns. The lids were ruined and the Pupcorns were spilled all over inside the box. I won't be placing another order. I have ordered the same items from another site and NEVER had my items packed so tight that it broke things open.

Chewy advertises fast 1-2 day free shipping on orders over $49. Not so true took a week to receive dog food. If I would have known it was going to take this long i would have shopped somewhere else.

Super fast turnaround but it seems they are more focused on poor health quality products these days than before. I make my kitties food and only feed them healthy treats so chewy is losing much of my business.

Chewy delivery’s have been better in the past it took 4 days to get package buy I part plane Fedex they truly suck always an issue with them they leave packages wherever the f... they want !!!!

I purchase food, treats and supplies for our dogs and cats. As an individual consumer, I think a rather sizeable order every eight weeks. My main purpose for using Chewy.com is so I don't have to go to the store to get all of it and then lug it to the house. Chewy,com is suppose to have "delivery to the door" delivery service. I've been using Chewy.com for probably about a year now and at first the deliveries were "to the door". Fantastic ! This is exactly what I wanted. Well the last couple of deliveries have been to the end of the driveway and not to the door. I have called Fedex (who is the delivery service for Chewy.com in my area) and I was told they would send the driver back to my house to properly deliver it. Of course no one ever shower up. I also called Chewy.com to complain to them. While the customer service rep. was very helpful and seemed concerned, she did confirm that Chewy.com has contracted with their delivery partners for "to the door service" she seemed powerless to correct this problem. Not having these boxes delivered to my door kind of defeats the purpose of using Chewey.com. If I have to go to the end of my driveway and get the boxes and then bring them to my house, I might as well go the rest of the way to the store and just buy it there. I feel I am paying for the convenience of having the products I am buying delivered to my door and I am not getting that. When I was buying these items from Amazon there was never a problem. Now there seems to be. Bottom line, if you expect door to door service, you may not get it. I am now considering other options for these purchases.