Chewy.comReviews of chewy.com

I have used Chewy numerous times, especially during the pandemic without issue. In fact, their service WAS great. Was being the key word. I bought a all in one pond filter that stopped working within 4 months. I was closing the pond for winter so stored it away. I was one month over the 1 year return policy and am now out over $300.00. I bought it from Chewy because it was cheaper however my normal pond people would have fixed it. Live and learn and no more Chewy here.

While Chewy has an excellent selection and timely service they can't be trusted anymore using Subscribe & Save if you want to stop it including removing your payment from their site. Starting 3 yrs ago I had a new rescue putting the food on subscribe & save as I had done before. When my previous pet died my recently ordered canned food couldn't be returned. Chewy told me they 'never' take food back. I wanted that point in this review as that's what I was using S&S for. When my subscribe & save deliveries started outpacing what my cat was eating I requested they disable S&S. They have done this before with no problems. Then out of nowhere food started showing up again. After this I called and asked them to cancel the service. Ok, that should have required me to call and start over, me thinks. When I got another shipment my husband suggested I remove my payment card from the account. Brilliant! I didn't think of that so I did. They were out of stock due to supply chain issues so the long run of nothing made me believe I nailed it. Unbelievably, another shipment shows up and I'm hosed for 3 times the cost on food I don't need. Now I have a years supply of cat food!! I called my credit card company and explained the whole story and staunch no return on pet food which will eventually get used and they offered to put Chewy on a 10 year block at no charge to me. Chewy did attempt to use it sending me a message my payment was refused. Score!! The block worked. That folks was 'the only way' I was successful in getting them to purge my payment records from their system. Of course now if I need something from Chewy I will have to use another card. I will 'Never Ever!' give them access to auto orders and reccomend you manually auto order products. If you are on S&S formally remove the payment from their site and a credit doesn't charge for short short blocks. American Express put the longest time because that shows up as a ding against them as a merchant. I might add they're the only company that's ever done such a thing to me. As for selection and service they're a good online provider so my review is only to warn in granting access to your payment source.

Not happy at all. First they lost my order. And I had to follow up to find that out. Then they reissued it. I mentioned to them that they should be expecting a mailed prescription (which is a little ridiculous that we have to mail in prescriptions but whatever). And now a month later they say they have not received it. Get your s*** together, Chewy.

Don't run short on your pet's food! Especially if you're ordering from Chewy. They out of stocked my prescription cat food and never let me know. So now I'm scrambling to find our cat's food locally. All's they had to do is let me know so I could have made other plans instead of waiting for something that never was going to arrive!!!

I’ve been a chewy customer for over 5 years, I was happy with them till last month, prices skyrocketed on their dog food, what used to cost us $300-$350 shot up to $420. So I did some checking and found 70% of the dog food they sell, you can get on Amazon, I had to substitute a couple things, dog treats and 1 case of can food, but our total order delivered was $160 cheaper, REALLY ? $160 is a lot. So we ordered from Amazon, set up reoccurring delivery, at the same time I canceled Chewy’s account online( call to confirm, I’ll get to why in a moment). Friday the 19th around 12 am, I got an email stating my order was preparing to ship, I called customer service at 7am when I got up, talked to nice girl, she CONFIRMED my cancellation 3 weeks prior on her computer, put in a stop shipping order, put a stop delivery notification to FedEx, and refunded our money. We’ll today the 23rd, we were charged $420 and got an email that a package from chewy was delivered. Called customer service again, got a another lady on that said, there was no record of my cancellation and she would send me return labels to return the order, and then after they received the return, they would credit my account. We’ll, that’s a problem, my wife and I are in our 70s on social security, with their withdrawal of $420 it caused our account to be overdrawn by $200, like everyone, we’re on a strict budget, can’t afford an extra $400 charge. I was supposed to pick up my wife’s heart medication today, but I can’t because they won’t approve the charge, she’ll be out of meds by Friday morning. Hopefully her social security gets deposited today or tomorrow, it’s scheduled for Friday. I talked to a supervisor after the First Lady said I didn’t cancel my account, she was rude and short with me, said the order was refunded, I could do as I please with the 3 cases of can dog food I received ($75) and to have a nice day. I did vent my frustration with all this and she didn’t care, just kept repeating your order has been refunded. Chewy would have got 4 stars due to how they ship their product, they over fill boxes, they weigh a lot for me to even pick up sometimes, I’ve asked they not put so much in the boxes, to no avail. So in short, cancel your account over the phone, save some frustration and headaches. GOOD LUCK CHEWY !

They brag about being the #1 pet pharmacy but they do NOT adequately deliver medication on time. My pets’ urgent medication has been delayed for days and not only has Chewy not followed through on delivering it in two days from the order being placed as they promise but they did not even deign to update me about the order being delayed so I could make a last minute plan to try and get it from another pharmacy. It’s not even that it’s delayed for a day, which is not ideal but still understandable, but INDEFINITELY per the tracking information with nobody from Chewy even bothering to let me know. If your pet needs important medication, THINK TWICE before getting it from here. You’re better off picking it up yourself in person from a real pet pharmacy. Chewy clearly doesn’t care about pets’ health. For food, toys, and litter, they’re fine.

Customer service isn't all that great. They cancel your aitoshop order when u go update your card instead of putting the payment over to the card even though it's marked as your primary card so then u think your order is coming when it's NOT

This place is a hit or miss. I'd rate my FIRST bird supplies order a 9. But this last order, I'd give about a 2.5. The bag of Cockatiel seeds doesn't have very fresh exp. date. The millet sprays have a hole in the bag that looks made from a hole puncher. And the inner seal under the lid of the Oats and Groats seed jar wasn't properly sealed. But shipping was FAST and reasonable.