Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cindy W.
I was in the auto ship program for dogfood and treats. They sent my order which was wrong product and would not overnight a bag of my dogs food overnight since they made a mistake . We are in Ga and facing closed roads due to expected ice and snow. Now we dont have our dogfood and they don't care. They refused to expedite it. So I am back to Amazon.
M A.
Autoship is a scam. I changed mine to the 31st. I live 1 1/2 hrs from Chewy. I get it the next day....1st of the month. Chew decided to bill it and ship it 4 days early. Total SCAM, GREED, CORPORATE DISHONESTY.
Greer H.
After using Chewy for several years, I had a bad experience with Chewy customer service. The agent was unhelpful and extremely unprofessional. He stated, "like I said 5 times, I can't help you." I'll switch to PetSmart for my future purchases.
Anik S.
Worst company to order from. Sent me three pellets I ordered all with expiry date close to few days. I ordered 2 and they said the third one is for free but that one was also expired. I had sent my first 2 orders back and I asked the rep would you like the third back. She said no you can keep it. I threw it out because it was expired. now to get my refund back they want all 3 back. Joke of a company. deliver expired food and worst customer service. please stay away.
Arlo C.
Horrible company. They consistently fail to fill prescriptions, never reach out about problems or delays even with medically necessary items, often have shipping delays, and are full of customer service reps that just say "oops, sorry" and do nothing to help. I tried to order my dying cat a heated bed to be delivered in 1-3 days. It is now 11 days shipping, no one wants to help at all, and it may not get here in time. They have messed up her prescriptions so badly in the past that I have had to cancel orders and drive hours away to personally pick up the medications so I would have them in time, even when I have ordered over a week in advance. They never alert me to issues, they just wait for me to realize the item isn't coming. When you have a sick pet with medications that can't be stopped without severe issues, this is truly unacceptable. Amazon is significantly more reliable. Mixlab has been more reliable for prescriptions. If you don't care about service or when you will get your items, have fun with Chewy.
Helmut
chewy.com has opened dozens of accounts with fake names and apartment and unit numbers at my address. My postman kindly forwards these along to me... SURPRISE CHEWY! I assume they use these fake accounts in some kind of brushing scam to create false reviews.
Trevor
This is specifically for chewy vet visit. If they prescribe your pet medication and you need it fast get them to physically send it to a pet pharmacy near your home as they take FOREVER to ship even tho they said id have it in 1 to 2 days. That was a lie. Now my cat is suffering even more and I have no idea when the meds will be here as they use FedEx to ship (fedex is horrible). I could have picked up the medication after the vet visit at a petsmart or petco. I should not have listened to the chewy vet when she said id get it super fast. that was a lie designed to get me to order it with chewy. Deceptive company
Fou F.
Just tried to order petsafe litter trays. Price was good but it was supposed to give me a 20% coupon for 1st time order. It didn't work. The chat lady didn't give me a code either nor did she go and change the order. I think the coupon was a scam. I ended up not ordering.
