Chewy.comReviews of chewy.com

I have to say that I am VERY disappointed with Chewy. Yes, they get alot of things right BUT there is at least one BIG THING that is just WRONG. I purchased an item ($25) thru Chewy as a guest. I really do not want to set up an account as I don't purchase from them all the time. I get a confirmation email. Fine. I get an email when it will be delivered. Great. When I try to track the package, Chewy REQUIRES you to set up an account, since, afterall, you were only a guest when purchasing. SAY WHAT??? This is totally ridiculous and another marketing ploy so they start sending you multiple emails on a daily basis, which is exactly what I don't want. Shame on Chewy. You need to revamp your policy on this. When I want to purchase from you, I will. But in no way should I be forced to set up an account in order to track a package that I've already paid for. Many, many, many other companies do not use this marketing ploy and neither should Chewy. I will NOT be purchasing from them again. UPDATE: After sending this, I emailed the customer service group at Chewy, not expecting a response, if any, until Monday. Surprise, surprise, surprise! A customer service representative actually responded to my somewhat snarky email regarding the above and was very kind and understanding of my frustration. They were able to provide me with the tracking link and we were able to stay on top of the specific delivery time. Pkg was finally delivered a short time ago. Shout out to the 2 Chewy customer service representatives who were "on top" of my complaint and handled the situation perfectly.

Ordered some stuff from Chewy a few weeks ago. Quality was okay but nothing special. Prices are competitive too.

I absolutely love using Chewy’s autoship for my dog Max’s food—it’s been a total game-changer! The selection is amazing, and I never have to worry about running out because his kibble arrives right on schedule. Plus, the convenience is unbeatable—no last-minute store runs or heavy bags to lug home. Max is a picky eater, but Chewy has all his favorite brands and flavors, so he’s always excited when that box shows up. The peace of mind knowing his food is taken care of is priceless. Chewy feels like part of our little pet family!

I have my cat’s dietary restrictions food on authorship for awhile now to find out today the order has shipped but his wet food is now not on the order any more???? I have not had the wet food removed from the order and after talking to two different customer service people no one knows why the wet food isn’t on the order . So needless to say I am not happy about this and will now go to the vet to get his wet food. Thus is the first time I have had a problem with Chewy.

I have many auto ships through Chewy, and I love the service. Lately I have been receiving some of my heavy autoships packed together. They are so bulky that the box is falling apart and hard to get into the house. Today I received a 40lb bag of cat litter and a large bag of cat food in the same box. I will send pictures if you want. The items were slid together, and the box was falling apart. I know the Fed ex person had a difficult time bringing it to my door. This is the second time this has happened. So far nothing has been damaged. I am 75 and not weak, but these two items should not have been packaged together.

Good for meds - much higher prices for food than local pet store - Call of the Wild 28lb local 39.00 Chewy $58.99, shipping isn't exactly free it's built in.

I have ordered several times from Chewy. The cans of cat food I ordered were coming out of the Fancy Feast box. The bags of kitty litter were out of the plastic sleeve. (It was Fresh Step). I think Chewy needs to hire new 'Paws' to prepare orders.

I've been shopping with Chewy since they first came on the scene. In the beginning, their customer service was exceptional! I was thrilled to find a company that actually cared! But all good things come to an end. There have been issues the past couple of years, but most could be resolved through customer service. Not, this time; they refuse to respond. This started at the beginning of this year. I have several separate autoships, and in January, I ordered them, all separately, as I could afford them, but Chewy packed several of them together. I didn't say anything about that, but then they packed my senior dog's prescription canned dog food in with the probiotics for both dogs, which comes in a plastic bottle. The very heavy dog food crushed the bottle of probiotics, and some of the tablets that came out of the bottle were also crushed. I was out at home! I am on a fixed budget. My dogs needed those, right away! I took pics of the damage and sent them. Until this year, they would send a replacement out right away, and tell you to donate the damaged bottle to rescue. Not this time! Even with the photos proving the damage, they made me send the damaged bottle back to them, and at that time, they would decide whether to replace the bottle or not. Those probiotics were $80.00! They kept my money, so I couldn't just order elsewhere, and my dogs had to do without, until they made their decision and sent a replacement bottle. Both dogs have sensitive stomach, and needed their probiotics. I called them out on this several times, and not so much as "We're so sorry that happened!" Nothing! If they had packaged properly, this would never have happened in the first place. So I am done with Chewy. I will no longer recommend them, either.