Chewy.comReviews of chewy.com

We have been Chewy customers for over 10 years. 5 or 6 of those on auto ship. We have spent thousands during that time. Today I called to get some advice on which dog boot to purchase for an injured paw. I spoke with 4 different customer service reps including a supervisor, and not one of them would answer a question without my email address, name, physical address, phone # and zip code. I have called in the past, several times, and was able to make a better decision on a product. However when ordering on line, my account is accessed through my email address, nothing else. They want all this to answer a question. I did not get far enough to ask a buying question. I do not know what has happened with Chewy customer service. I had a couple situations with the pharmacy in the last few months also. I did not think too much about it at the time. I do now. What a shame, they were the best in my book. When customer service declines, watch out. I am only one customer, they will not care.

⭐️⭐️ I have been a loyal Chewy customer for years and have religiously ordered my dog’s food and supplies through them. One of the things that always stood out to me was how much Chewy promoted the idea that they truly care about pets and their families. I’ve seen so many stories about them sending flowers, cards, paintings, and other thoughtful memorials when someone’s pet passes away. When my own dog passed away, I received absolutely nothing—not even an acknowledgment. I reached out to Chewy and expressed my disappointment, only to be told that these types of memorial gestures are sent to some customers. Honestly, that answer made me even more disappointed. How do you decide which pets and families receive that compassion and which ones don’t? It’s not about wanting free flowers or a painting. It’s about the thought behind it and feeling like a company genuinely recognizes how heartbreaking losing a pet can be. After years of being a loyal customer, this experience left me feeling like I was simply another customer and another sale. I understand you can’t send something to everyone, but when your brand is built so heavily around caring for pets and their people, selective compassion feels very strange. Sadly, this experience has left a bad taste in my mouth and made me question how genuine Chewy’s “we care” message really is. In my opinion, this was very poor customer service.

I really wish Chewy would stop doing business with Fedex. They never deliver on time. I am so tired of hitting the map tracking, seeing my package out for delivery, then watch it go back to the Fedex garage choosing to deliver my package 'whenever they feel like it'. Auto-ship cancelled, next time I'll just drive up the street to Petco or Petsmart.

I have been a customer of Chewy since the pandemic when it was reliable. Although the customer service people who answer the phone when you have a problem are all very nice and the supervisors try their best, ordering online on the website has gotten to the point where every order especially if you do autoship has to be verbally corrected with multiple calls. Last time they shipped the same package 2x. This time despite putting in a date for the autoship to ship that wouldn't conflict from when we were out of town, it shipped early and I had to make multiple calls to stop or redirect the shipment none of which actually worked. As of this morning when I thought everything was fixed I got yet another notification of the same order about to ship again. Countless calls to supervisors who manually make the change with the system overriding the change and starting the shipment again. And customer service offering too many excuses to mention trying to explain the latest problem we are having. Complete insanity. I have given up and have cancelled all my future autoships and will likely find a more reliable company to deal with for all my future regular orders.

Chewy is a great company. They have great prices. They have everything your pet needs. They have great customer service. They send your pets birthday cards. They send condolences when your pet passes away. I love them. The 2 star review is because they use Fed Ex to deliver their products. The Fed Ex driver keeps delivering my packages to someone else’s house. This has happened twice in the last 3 days. When I complain to Fed Ex…I hear nothing back. I’ve chatted with Chewy twice and called them once, asking if they could change the delivery service on my account to UPS or USPS. And all I got was “I have filed a complaint with a supervisor at Fed Ex. You may or may not hear from them in the next 24 hours”. Until I can get confirmation that I can get a new delivery service, I will refrain from using their website.

I used to be a big fan of this company. But sadly, I am no longer. The good part about this company is that you can reach someone quite quickly through their customer service number. The customer service people are often nice and try to be helpful. The issue is in botching orders (which can happen anywhere) but more importantly -how they handle the situation when they screw up- when it is 100% their fault. They used to be very gracious and prompt in cleaning up their messes but my experience with 3 recent botches was surprisingly disappointing. The deliveries - which had been cancelled the week before- arrived and being that they were both large heavy boxes were left on an area that caused damage to property. Neither of the botched delivery or the property damage they took responsibility for in a responsible way. I like to always try to give people the benefit of the doubt and hoped that the first time was just a one off. However the exact same behavior happened a second time shortly thereafter. At that point I ask that they forward the issue to a supervisor and it was promised that the supervisor would get back to me with a resolution. I never heard back from anyone. The same issue occurred yet again so at that point I called again and asked to speak directly to a supervisor. The supervisor said they had no record of anyone escalating an issue to them re: the orders. After having to explain the whole situation again, the supervisor's only solution (who was disappointingly lacking in humanity) was to give me a list of MORE work for me to do -to clean up the mess that was 100% their fault. like driving to a printing store and paying for a label to be printed- then bring back and tape it on the boxes and then call them -explain the whole thing again and schedule a pick up. And then go back outside and set the boxes in a particular place for the drivers to be able to pick them up. These are two large heavy boxes and I am a 66-year-old woman. So moving forward needless to say- I'll be taking my business elsewhere.

Chewy advertises a " spend $100 and get $30 gift card but most of the items I use are not eligible like litter, fancy feast and delectable etc. The items eligible are lijely items that dont sell well. I looked forward to those promos to save money but now ill just buy what I need from Walmart and on sale other places. Scam 💰💰💰

If you get prescription liquid compound and it's efficacy requires it to remain at room temperature. Please check the temperature of your product. The pharmacist sends the prescription to the shipping department with the specific instructions but the shipping department ignores them and sends them in a small box and by the time it reaches your door the prescription temperature is 99°. This has happened to me four times in the last six months. Management is unable to correct their issues. So please keep your family pet safe by ensuring the product you receive is not compromised.