Chewy.comReviews of chewy.com

Absolutely horrible company. Did not even show my animal to the vet and got billed. Claimed that there was technical difficulties and couldn't set an appointment for 6 more hours

I have used Chewy in the past for food and pet supplies with no problems. Prescriptions however are an issue…. Their customer service representatives are working from home and have no idea what is happening at the warehouse.. ship dates are not confirmed, no facts, no help from customer service in Kentucky at all. They need a better system on my opinion. To Chewy::: Customers should be considered more important to you and your business.

im so sick of getting a savings in the mail after it expired or after i had my autoshippments. somehow they never apply. they have sent open boxes missing items and genuinly dont care about the fact i have 5 dogs that need food when i order it. my loyalty means nothing. i get no coupons that im able to include.. it sucks. i help rescues and shelters...they give free stuff to shelters and then offer us coupons we will lose instead of applying to our purchases we make each month. i lost my dad 4 years ago, my younger brother is dying in the room next to me and i take care of him, my mom has cancer for the last 2 years that no one can find and i take care of her too, i have no help..no husband no kids...why are they so eager to make sure they hurt the little guys that do so much for others. they are not in it for anything but money and it shows. ive never asked for a discount but when they have them they send thim in a fashion hoping you cant use it.. that isnt helping us.

would not ship there. They intentionally lost my package, and triggered my PTSD conditions. They will use their positions to give you a hard time, and harass you.

I stopped shopping at chewy because the horrible delivery people. Since I hadn't shopped there in multiple months I thought I try again hoping they got a new delivery company. Nope. Since it's raining one would think that you would place a package you were delivering under the awning at my door. Nope the package was left outside of where the awning covers so my package was all wet. Last January while it was snowing my package was thrown in the middle of my driveway it got covered with snow and the only reason I found it was because I shoveled and found it. I again contacted chewy just now and once again chewy was told I'm sorry but we don't control the delivery people so I again ask why can't you contact the company you use and let them know what's happening and once again chewy said I'm sorry but I cant contact them. So a huge company like chewy can't contact the company they contract with to do their deliveries??? Really. Well there not getting anymore of my money if no one at chewy cares the deliveries are atrocious then I'll just keep my money and shop elsewhere.

My delivery was damaged after waiting more than the stated 3 days. They are only replacing 1 item even though the food ruined others. They said other items weren't damaged and would not replace. Now I have to wait almost another week for my cats food!! They used to be a much better company. I'm going to buy food on Amazon cos they have better quality control and customer service!!!

I was upset they sent a MARKETING birthday card for my pet who passed away almost a year ago. I had already updated my pet profile on their website months ago to notify she had passed and the profile on Chewy had been memorialized long ago. To receive a marketing card with a promo code to celebrate her “birthday” when she clearly wasn’t having one was upsetting. It was so impersonal and generic as well, clearly a sales tactic. Like why are you sending this marketing gimmick and introducing painful memories? They never sent any condolences or anything after she passed. Why are they sending a birthday card after she passed almost a year ago? Bad taste in the mouth

I am done with chewy. I ordered a auto cat litter box for 400 dollars. It came to me defective.. I ask for a replacement. They said once FedEx picks up the defective one they will send new one.. here i am 3 days latter name FedEx will not pick it up after rescheduling 3 different pick ups.. and chehynwill not refund or send replacement...I work 16 hour days 6 days a week..so now I am out of 400 dollars. Thanks chewy for being such a bad company