Chewy.comReviews of chewy.com

Good luck trying to return anything. They sent an email that supposedly had a return label. No label attached. When I mentioned that they asked me to donate it to the local shelter. The shelter doesn’t need an automatic Chicken coop door. Now they won’t respond. The claim of hassle free returns on the site is not true.

I have been a customer for over a year and up until this month, I have been happy with Chewy.com. For some reason this month my order was processed and the money was removed from my acct on 10/15. Then on 10/17, I get an email stating my order was canceled. I did not cancel my order though?!?! I waited to see if my order would be delivered on 10/17 and it was NOT. I called on 10/19 and spoke to a lady that could not tell me what happened on my acct. I asked her to refund my acct and she stated she would. As of today, I have still NOT been refunded. I called back AGAIN and was told that the refund request was NOT done when I called on 10/17. The man I spoke to today stated the refund would take another 3-5 days. I'm so disappointed at this point that I don't even want to shop with Chewy anymore. I think it's unacceptable that I have to wait for a refund request to be put in rather than Chewy automatically issuing me a refund due to a canceled order. I feel like if I was not paying attention then Chewy would have kept my money with no order. BTW my order status on my acct states that my order was DELIVERED and it wasn't. Poor customer care if you ask me.

At first they were great then their Pharmacy screwed up something and they are telling me RX they filled once and refilled twice doesn't have any qualities of refills at all (so where did those 2 refills come from). They told me I was out of refills then sent two bottles in one month and NEVER tell you the RX has "run out" until AFTER THE DATE it was supposed to ship. So now they won't reach out to my vet to get the issue fixed and the vet won't send another RX out since I should have enough.

Chewy is one of the worst companies I have ever bought from. They have screwed up every order I have placed with them. I worked in customer service, retail, and in bulk order supply stores before. I know how the work should be done. The fact they screw up every order says they don't care about their customers. The last time I emailed them about the screw up, they never responded. I placed an order for heartworm for my dog (which he needs every month exactly) and it took them nearly a full month of mistakes, and they still didn't get my order in. They kept calling the wrong vet. How?!? Idk but when I talked to them on the phone and they told me the vet they called, I asked why because that was not the vet information I gave them. Their response was "well sometimes those working on the pharmacy orders change the vet information. It happens." Um hello! That should NEVER happen!!! I cancelled my order with them and went with another company and within 1 day, I had my heartworm shipped for my dog! Chewy has made out lives incredibly stressful. They screw up orders, their customer service is terrible, and it is a miserable experience. We will not be shopping from them anymore. Goodbye Chewy! I do not recommend this company!

Signed up for auto ship, first delivery was ok, second delivery came and not only was the box full of ants but the individually wrapped marrow bones were also full of ants inside the wrapping. They resent that order but the very next order came and it was 2 40# bags of dog food each in it's own box. They were placed at my garage door and when I opened them one was full of ants not only in the box but also the entire bag of dog food also. The other box and bag were fine. How does this keep happening? No more, I'm done with Chewy

I ordered solid gold puppy can food and i ordered a good amount, 90 cans and when i got the order, the box was molding, one can was open and molding and smelled absolutely gross. The molding started to get into the other 6 packs. I will never order from here again.

Horrible prescription service! It took over a month to get my dogs prescription for Interceptor Plus approved by my vet because of Chewy's inability to do their job! Chewy emailed me stating that my vet did not approve the prescription. I'm thinking that's ridiculous, I called my vet and they said they never received a fax. I called Chewy back to verified my vet with them and asked them to send it again. A week later, Chewy sends me another email and said that this time, my vet did not have any record of me or my dog! Now, I know something is wrong and it's not because of my vet. I called Chewy back again and told them they must be sending it to the wrong vet and asked them to verify it again and I was assured by the customer service rep that the pharmacy had the correct vet. Then I received another email, another week later from Chewy that my order would be cancelled in 24 hours, due to my vet not approving the prescription!!! I emailed them back and told them to cancel the order. I then got a phone message from Chewy saying that they had been faxing the prescription to the wrong vet, to give them a call. I know, I should have just told them ship-off, but I was so mad at how such a stupid mistake continue to be made over and over again. So, I called them back and demanding that I talked to a supervisor, since I felt after my other calls, the customer service people were not really following through with the issue. I talked with a Kelsea, who called my vet directly, got a verbal OK for the prescription and had released my order for shipment, while I waited on the phone. Way to go Kelsea and I appreciate your fast resolve to this stupid time-wasting mistake. Too bad all your Customer Support Reps can't be trained to do their job and learn how to follow through.

My experience with chewy has turned into a nightmare. Ordered Sept. 22mailed scripts same day for heartgard chews, and comfortis pills. Left out of town with dog until October 4. Got home no chewy no Emails, no calls finally Oct 10 I receive comfortis chews. Not what I ordered or what script said. I call ask what is going on with my order where is my heartgard chews? Reply was "What you ordered was not what the script said and it's illegal to send wrong product" My dog has been taking same scripts for eleven years. So it was ok to illegally send wrong comfortis? By the way they never notified me about heartgard just didn't send. I called my vet. Was told made it makes no difference anyway they never write pills or chewables on scripts an have dealt with chewy plenty. Turns out Chewy was out of pills an have been. Still didn't notify. Waiting for supervisor to call back but hasn't. It cost a lot of money to take my dog to the vet now I'm out the pills gonna have to buy one pill just to get by at Dr Barr who will gladly sell me one pill. My dog don't go there, he goes to Parkway Animal Hospital. What gives supervisor T.K. at chewy?