Chewy.comReviews of chewy.com

Only chewy for 5 years now. Fair and honest. Easy prescription products, compensation for back order items. Great customer service. They pick up the phone! Quick delivery. No need to carry heavy litter or food bags.

In my opinion, Chewy.com has superior customer service. I have been ordering for several years, and in that time had only a couple issues which I contacted them about. They immediately credited me (without my asking), told me to donate or share what I didn’t want, and replaced what was needed. Just recently, we lost both of our senior cats in less than 2 months. I contacted them to cancel my auto ship and close my account. When I informed them why, they were so kind, and without my asking, credited my last order which I received a couple days before my last cat passed. And then a couple days later…surprise! They sent flowers! It made my day, as we were having a tough one missing them. I believe Chewy,com and their employees truly care and try to make everything right for their customers. If and when we get another pet, you can bet I will be a returning customer.

Excellent customer service for many years. Their Autoship option helped me tremendously especially with my dog Moxie’s prescription dog food at a great price. I could pick and choose each shipment and if I had questions, customer service picked up immediately with no automated responses. Thank you so much

Thank you so much for the lovely bouquet of flower in remembrance of the passing of our Golden Retriever, Maggie. It was very touching that a big company would do this. Thank you again so much. Karen T.

good prices , and amazing shipping usually get my packages within 2 days

I recently became a first time buyer for Chewy. I ordered some toys for my furbaby grandson ❤️❤️. When the toys arrived I knew right away that the ball I ordered was too small for him. He’s an Aussie Doodle Puopy and he’s already such a big boy. I called Chewy’s customer service line where I was connected to a sweet lady. After telling her my concerns she told me to donate the ball to another dog owner. Reimbursed me my money. Helped me place an order on Friday for a bigger ball for him, and on Saturday it was here. WoW 🤩. I am forever a Chewy customer and will be buying all his products from them. Thank You Chewy⭐️⭐️⭐️⭐️⭐️

Love love love this company! I've been ordering for several years at least and recently I had to put my cat to sleep. I called Chewy's to see if I could return a case of cat food. I still had half a case of unused cat food which I planned on donating. To my complete surprise, Ian credited me two cases and passed along condolences. What blew me away was the vase of flowers that was delivered two days later with a very nice note from Ian saying he was sorry for my loss. I do not know of one company that does that but Chewy does. When I am ready for my next pet, you can bet I will definitely be ordering from Chewy.

I so appreciate you I just received a baseball cap, scarf and a card for my sick fur baby They also sent beautiful flowers when my Nikki passed Every representative has always been pleasant on the phone Thank You@