Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 9,958 reviews with 5 stars · Clear filters
Stacey W.
I ordered the frisco washable male wraps in the whales design on 7/26/22 and they were delivered on 7/27/22. This is a second purchase of these amazing furniture saving wraps. They fit our dogs great and give me peace of mind knowing I’m not goi g to be finding puddles. I have five males and even though they signal to go out, they still insist on inside territory marking.
Kathleen A.
I have been using chewy for my 20 year old cat for about 3 or 4 years. When he was diagnosed with renal failure, I need to get prescription subcutaneous fluids, needles, IV lines and Science Diet K/D cat food. All required a vet prescription. Their system is easy to add the vet office and they will contact the office to get approval and then send out the orders. When our beloved cat had to be put to sleep, I contacted them and asked if there was any way to return the unopened case cat food - which costs about $65 for 24 cans. I was put on hold and they offered to refund me for the price of the food and his subcutaneous fluids which were in an unopened box from them. He declined so fast that I had all of the items still. The customer service has always been great with Chewy in the past 4 years anyway, but this was incredible. It is so hard to make the decision to put your pet to sleep, but then to also have $150+ of pet supplies that can't be used it's frustrating too. The customer service rep said I didn't need to send back the unopened items, but that I could donate them. I had the perfect place in mind, since during the pandemic, our vet changed his subcutaneous fluids from one type to another and I couldn't return them. I encourage anyone that has unused pet supplies whether they are prescription or not, to find a good local shelter or rescue organization to donate them to. The first time I donated to the humane society (the lactated ringers), and I donated the food (I ordered the wrong type by accident from Chewy) to the Dancing Cat in San Jose. This last batch I took straight to the Dancing Cat since it was products for elder cats like the K/D prescription food, nauseous medication, antibiotics, subcutaneous fluids, the IV lines and needles. The rescues and shelters depend on donations of money and supplies to help them find homes for pets. To top it all off, I got a beautiful bouquet of flowers and a sympathy card from Chewy a few days after his passing. It all means so much during such a hard time for our family. We were able to enjoy the flowers for almost two weeks. Thank you Chewy!
jaw
Wrote a poor review on one of the products they carry (overly "wet" cat food). Got an immediate response from Chewy, NOT the manufacturer, with a refund. I am blown away. This is a very good company---which I have known for a long time.
The Villani F.
I'm writing to gratefully thank Alonda and Chewy for the beautiful sympathy flowers for our beloved Holly. We have cried so much these past few days, the flowers were such a beautiful sentiment of your kindness and thoughtfulness to our family. We appreciate all that you have done for us these past years. You are truly a one of a kind company that cares for our beloved pets. We can not thank you enough for going above and beyond. Thank you from the bottom of our hearts!
Shannon M.
I have only had positive experiences with Chewy. They definitely know how to run a business and make you feel like family. They genuinely seem to care about animals and there customers too. Their prices are very competitive to Walmart. If there is an issue with an order they straighten it out right away. My cat passed and they sent me flowers. I'm sure they cannot do this with everyone but what company does that?This company is going nowhere! I will definitely be buying stock in it now. Thank you Chewy I love you and so do all my rescue animals :) -SA Mitchell
Lynne I.
Our experience with Chewy has always been a positive one. I can count on the deliveries being on time and if there is a delay because of any reason they keep you informed. We find what we need and they offer great customer service. I sent an email about an opened package of food and they replied the same day and sent a replacement. We will definitely continue to use Chewy.
Mary H.
My daughter purchased chewy products for her dog Miss Wiggles for many years. Chewy always send birthday cards for Miss Wiggles. Sadly Miss Wiggles passed. Chewy sent their traditional birthday card and my daughter informed them of her demise. A couple of days later my daughter received a sympathy note and flowers from Chewy. This simple gesture will make us lifelone custermers. We have used chewy and have always been impressed by their prices, selection, and service but this goes above and beyond. Thank you chewy
Bianca van der R.
If I could give more stars I would. You guys are absolutely amazing! Great help and you pick up the phone. No computer but a real person immediately. My doggie was very sick and we thought we had to put her down. As I was stressed and crying on the phone, customer service helped me immediately. No “sorry can’t cancel your order because it’s already being processed…..” she cancelled it and went above and beyond to do so! On top you send a bandana, cap and a get well card. I just want to cry. Our doggie is wearing the bandana and she will be rocking it out around our neighborhood. You are amazing, you have a customer for life. Thank you, thank you!!!!
