Chewy.comReviews of chewy.com

I'd give them a ZERO if I could!! I have an autoship weekly with them. I went into my account and tried to order early and the website said "Oops! Something went wrong. Please try again." No order was placed, but they still charged me for it!!! So I have NO Merchandise, but was charged $96.81 Called Customer Service and even spoke with a Supervisor and they can't help?!!

I had good experience with chewy until the pandemic hit. Now my packages are always delayed weeks. Their website does not give correct delivery tracking info. I’m never shopping there again. Amazon has the exact same prices and discounts if you subscribe so I’m going there because they are so much more reliable on deliveries.

Their auto-order option determines when they ship the food to you, not when you should expect it to arrive. The food arrives a week late and I have to go to the store to cover the gap; which defeats the purpose of chewy entirely. I've also received entire rows of broken cans of cat food. You have literally one job, chewy.

I wish you can put negative stars, my aunt recently ordered a bag of puppy food for her 11 week old puppy, and opened it to find BLACK BEETLES, MEEL WORMS , AND MAGGOTS. She called customer service and the women said she would give her a refund, and acted like she didn't care they sold her spoiled , old puppy food. She only told her she would put it in the customer reviews. Very bad customer service , and bad product. First time order, and she never will again.

Ext. 3446 the guy name Rick is a Fricken scumbag. Literally told me that he doesn't care what pills my dog gets, and they never sent an email out about being out of stock but yet charged me full price! I will be making a fraud report to my bank.

I generally find Chewy products and the service good, but the company has to change their shipping procedures. I regularly order 40 lbs bags of cat litter and multiple boxes of canned cat food and bags of dry food at the same time. To save time and expense, I assume, Chewy puts all these products together (well over 50 lbs) in a single flimsy, unreinforced box with a single piece of sealing tape on top and another on the bottom of the box. I have yet to receive one of these “heavy” box shipments that is not damaged. Some combination of the poor boxing and FedEx handling brings these behemoths to my door torn apart, and more often than not with damaged products. I keep suggesting to Chewy they break these shipments up, to no avail. I suspect it is cheaper for them to replace an occasional shipment than change shipping procedures. They patiently listen and carry on with no change. Except for convenience I would buy my pet products elsewhere.

I’ve been using chewy for 4 years now to get my dogs food and my 2 cats food. I’ve never had any issues until recently, they stopped notifying me before they sent autoshipments like they used to. For the 3rd time now they have just sent me food and charged my card without confirming with me first like they used to. And then when I try to cancel it they say it’s too late even though I try to cancel the order before it’s even shipped. Chewy makes getting pet supplies easier but now that petco does autoship I will be ordering from them instead because they always notify me a couple days in advance to make sure I still need this order. Customer service is not helpful at all. They said they would cancel one time and still shipped the food to me and charged me for it.

Disgusting. This is the second time in a matter of weeks that they sent me a seriously damaged, open spoiled box of cat food. I take care of a feral colony and gave three cats of my own so before now, I have given a LOT of business and money to Chewy. No more. When it happened a few weeks ago, the box was dented and wrapped in tape. I counted eight cans that were either completely or half empty, dented, with green slime all over the box. Literally. Green slime. Spoiled rotten months old cat food. And it SMELLED. What kind of moron would try to sell something like that to a customer? I mean, it smelled BAD. Through the outside package. BAD. Then today? I opened a box, and ANOTHER case of cat food was open! Cans dented. Again. Food spilled in the box. Again. And this is not like damage during shipping. This is slimy, spoiled, cans that are busted open!!! Quality control anyone??? Gross. Except for my prescription cat food, Chewy had lost my business. They support the Fox Propaganda Network anyway, so now I'll give my hard-earned money to a company that doesn't support Fascism. And one that doesn't try to sell ROTTEN cat food to people!