Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Caroline W.
Chewy.com has been nothing short of amazing to me and my pet. They have sent birthday cards and even hand painted a beautiful picture of my sweet puppy and wrapped it, thanking us for joining Chewy.com. They have great prices and exceptional customer service! I will always use Chewy.com!
Michelle M.
Chewy has always been wonderful and easy for ordering food for my two fur babies. I've ordered from them for many years. Recently, I lost my 17 year old beagle and they sent me a beautiful flower arrangement with a card offering their condolences! I was absolutely amazed! What a thoughtful and compassionate company. I would HIGHLY recommend them.
Abbe K.
Chewy was our go-to for food, supplies and meds. Always easy and efficient. Then our dog Bella died :-( I reached out to Chewy to cancel our subscriptions and return all of the recently received unused items. With complete compassion, they offered to credit our account and asked that we donate the items. We donated everything to the Humane Society to their delight. As if that wasn't enough, we then received a personalized condolence card. A company who provides personalized compassionate customer service deserves a review showing that they go above and beyond what is expected.
Nanette F.
Returns are SO easy if you use the chat. I love they have what I need. They are very friendly and user appreciation! They often say donate the food instead of returning it and they give you a refund fast. Delivery is fast too. LOVE CHEWY!!!
Karen B.
I am absolutely blown away by the compassion and humanity of Chewy's customer service. I was recently going through a very difficult time, dealing with personal pain and health challenges, and needed help making sure I had enough supplies for the month. I spoke with Mary from Dallas, Texas, and she didn't just treat me like an order number—she treated me like a family member. Mary stayed on the phone with me as long as I needed, showing genuine concern for my personal well-being, my health, and my beloved pets. In a world where customer support usually feels rushed and automated, this wonderful woman made me feel heard, cared for, and supported during a tough moment. Chewy has earned my loyalty forever. Thank you, Mary, from the bottom of my heart! ♥️♥️♥️♥️
K L.
I have always liked Chewy. They have a good variety, pricing is reasonable and delivery is great. But now I love them: They somehow found out that I lost my dog and sent me a flower arrangement to honor him. You guys are wonderful!!! Thank you!!!!
Madelyn
My dog recently passed. I talked with Chewy about canceling my auto ships. I asked about returning meds that had not been opened. They gave me a full refund. And I didn’t have to return it. They were great about all of these issues. Then the next day, I received flowers from Desmariaha and the Chewy family. I cried. Such a nice gesture.
carol E.
chewy is expensive, overall. however, some of their products are affordable, and putting prices aside, the quality of the many items i have bought from chewy have been perfect and have arrived earlier than expected (i bought a lot too). i bought items for my new hamster and the quality and quantity was all good, and I've bought monthly items from chewy for my cat.
