Chewy.comReviews of chewy.com

I absolutely understand supply chain. During covid19 scare, Chewy is not matching up. I'm thankful I plan ahead. They have not. Even on autoships.

I'll give them credit, the Customer Service line was answered on the first ring (the first!). And my shipments always came quickly. My issue was with the timing of the orders coupled with notifications. I would get the email notification that I had a certain amount of time before an order shipped to edit my order, but then the order would ship before that time. That happened 2 months in a row; this time, I got an email on Sunday morning at 7AM that my cat's Rx food required a new authorization. That's not a problem, as my Vet is fantastic and just 5 minutes down the street. No worries. Well, except that the email came on SUNDAY morning and said that I had "48 hours" to get the authorization. Still not really a problem, I just set myself a reminder to call the Vet first thing Monday morning. Monday morning comes, and I get a cheerful email from Chewy saying that my order has already shipped (sans the food). I called Customer Service and was told that an employee had made an error and that they would still ship out the food to me. I asked about the whole 48 hours/not actually 48 hours thing, and the Service Rep had NO explanation for that. I requested that my order just be cancelled at that point and told the Rep that I would be leaving a review. She was very defensive at that point, and said that she hoped it would be an "honest" review. Seriously? So: Ease of shopping/selecting items, setting up Auto-Ship: 5 stars Prices: 4 stars Consistency of shipment schedule: 1 star Ability to comprehend faults in service without becoming defensive: 1 star Ability to comprehend the difference between 24 and 48 hours: 1 star

be healthier on it. I have had to comparison shop. We have found the BEST price with Chewy. We do also give our cat a variety. We save at least 40% by ordering Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy.com ｃｏｎｔａｃｔ ＋＇１＇＇ ＇８＇＇＇５＇＇５＇ ＇＇＇３＇６＇＇９＇ ＇＇８＇５＇６＇＇５＇＇ ｔｅｃｈｎｉｃａｌ ｈｅｌｐｄｅｓｋ Chewy. We just received 64 cans of cat food, for $48 delivered! I placed an order on a Sunday, and it was delivered by 5:00pm Monday! That was impressive. We also save on Cats Pride litter. We cannot always find Buffalo Blue, and the Cats Pride we need. Chewy has proven to deliver!! And no searching, and lugging! Thank you, Chewy.

I am a big fan of Chewy's and save money, on Pet food and other related pet items. Standard Customer service for issues relating to the above are fine......On the other hand if you have a problem with a prescription, in general, non shipment, tracking or a mix up you can pull your hair trying to speak to the CS Dept. My story is just too too long to share at this minute. But there's an old expression The cheap comes out expensive, I would rather get my RX's filled from my local vet, after dealing with Chewy's. The Pharmacy Dept ,needs their own dedicated CSR Dept.

Generally my orders are ok, but my last couple of orders had a couple of problems. In 1 order I had ordered 2 packages of kitty litter, and because it’s so heavy the box was very damaged by the time I got it. My last order had a plastic container of Temptations in it with 2 big bags of cat food, and the weight of the bags broke the container and all of the treats were in the bottom of the box.

I have enjoyed using Chewy to buy hay and toys for my guinea pigs. However, the past couple of purchases I've had issues with the shipping. Experience 1: My package never came after it said it had been delivered. I waited a few days and then called Chewy's customer service (which was phenomenal by the way) and they sent me a replacement package at no cost and mentioned that they use FedEx. When my replacement package didn't come, I had to call customer service again to get ANOTHER replacement package. That replacement package I did end up receiving after about a week from my initial order. Experience 2: Checked the tracking on my most recent package to which it said that it is delayed. By how long, I have no idea. I really love Chewy, their prices, and their products, (as it's one of the only places I can find Oxbow Organic Meadow Hay at a reasonable price for my piggies) however, I'm dismayed that I'll more than likely be looking for a new place to purchase my pet products from if these shipping issues continue as they have been. It's really not Chewy's fault but more than likely FedEx's as they are the shipping carrier, but it's not boding well for a customer's experience when there are shipping issues like these. Especially when I order my pets' food in reasonable time so that I don't run out but then I do run out due to shipping issues.

The wife orders 200 -300 hundred dollars of cat food a month and it gets delivered and thrown in the snow to freeze....nope won't order any more. We don't get our order when we should. So in the beginning it was great then it gos down hill fast so buyer be where.....

What has happened to Chewy.com? I have used them for monthly autoship from their beginning. Orders were always fast, efficient and arrive in 1-2 days and customer service was excellent if there every was a problem. The latest orders are taking 5+days and the Milos dog treats are now hard and "stale" instead of fresh and chewy, products have been out of. stock etc. Last chance for Chewy....will find another competitor if this is how it's going to be now Petsmart owns them. They are seriously dragging Chewy down. So sad